📦 Can I return an online purchase within 14 days?

Yes

Quick answer

Yes — 14 days, no reason needed. The Distance and Off-Premises Contracts Act (FAGG) gives consumers a 14-day right of withdrawal (Art. 12 para. 1). The period runs from the day you take possession of the goods — not from the order. If you were never told about the right, the period is extended by twelve months (Art. 13). Two warnings. First, the right applies only at a distance — buying in a Liechtenstein shop carries no legal right of return; taking goods back there is pure goodwill. Second, the European Consumer Centre states 30 days for Liechtenstein. That is wrong — the statute says 14.

📋 The rules

The legal basis is the Distance and Off-Premises Contracts Act (FAGG), LR 215.211.6 — a Liechtenstein statute implementing Directive 2011/83/EU. 14 days to withdraw, without giving reasons (Art. 12 para. 1).
When the clock starts (Art. 12 para. 2): for sales contracts, on taking possession; for partial deliveries, with the last consignment; for services and non-tangible digital content, on conclusion of the contract.
No information, no clock (Art. 13): if you were not informed of the right of withdrawal, the period is extended by twelve months. If the information is supplied within those twelve months, the period ends 14 days after it reaches you.
Exercising it (Art. 14 para. 1): no particular form is required — it is enough to send the declaration within the period. A model withdrawal form is annexed to the Act but is not mandatory.
Refund (Art. 15 para. 1): the trader must refund all payments including delivery costs without delay and at the latest within 14 days of receiving the withdrawal — but may withhold until he has the goods back or you show proof of dispatch (para. 3). The direct cost of returning the goods is borne by the consumer (Art. 16 para. 2), unless the trader took it on or failed to inform you.

🔓 Exceptions

Art. 19 para. 1: no right of withdrawal for goods made to your specification; for sealed goods not returnable for reasons of hygiene or health once unsealed; for unsealed audio, video or software media; for perishable goods; for newspapers and magazines (except subscriptions); and for goods whose price depends on financial market fluctuations.
Fixed-date services and auctions: accommodation, transport of goods, car hire, food and drink and leisure services with a fixed date, plus public auctions (Art. 19 para. 1 lit. k and para. 3). Entirely outside the Act are, among others, financial services, gambling, healthcare, package travel, new-build construction and residential tenancy (Art. 1 para. 2).
Urgent repairs you expressly called the trader out for: no withdrawal for that work, though there is for any goods additionally supplied (Art. 19 para. 2). And off-premises contracts up to CHF 60 fall outside the Act altogether (Art. 1 para. 2 lit. a).

⚠️ Penalties & fines

The Office of Economic Affairs punishes breaches under FAGG Art. 20 with a fine of up to CHF 5,000, and up to CHF 20,000 on repetition — expressly including breach of the duty to refund. The second effect hits the trader: fail to inform the consumer of the right of withdrawal and you hold a contract that stays voidable for 12 months and 14 days — during which the consumer is «in no case» liable for any loss of value in the goods (Art. 16 para. 4). And if the order button is not labelled «order with obligation to pay», the consumer is not bound by the contract at all (Art. 9 para. 2).

📎 Official sources

Last verified: 2026-07-12

❓ Frequently asked

When do the 14 days start?

On the day you take possession of the goods, not on the day you ordered them (FAGG Art. 12 para. 2). With partial deliveries the last consignment counts; with services, the conclusion of the contract.

Isn't it 30 days? The ECC says so.

The European Consumer Centre does state 30 days for Liechtenstein — the figure is obsolete and comes from the repealed distance selling act of 2002. What governs is the FAGG, with 14 days.

Can I return things bought in a shop?

Not as a matter of law: the right of withdrawal covers distance and off-premises contracts only. If a Liechtenstein shop takes goods back, that is goodwill, not an entitlement.

Who pays for the return postage?

You do, as a rule: the direct cost of returning the goods is borne by the consumer (Art. 16 para. 2). It is different only where the trader has taken it on or failed to inform you about it.

What if the trader never mentioned the right of withdrawal?

Then your period is extended by twelve months (Art. 13). If he supplies the information within that time, the period ends 14 days after it reaches you — and you are in no case liable for any loss of value.

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