Can I cancel a contract I have entered in Norway?
Yes — if the contract was made online, by phone, at your door or at a stand, you have a 14-day cooling-off right. This also covers services and subscriptions. You should have received a standard withdrawal form; if not, the deadline extends to up to 12 months. If you asked for the service to start within the cooling-off period, you may owe for what was already delivered, but you can still cancel. Contracts you signed inside the shop or gym have no statutory cooling-off right — there a binding period and notice rules apply instead.
📋 The rules
- Online/phone/door/stand: 14-day cooling-off right
- Also covers services and subscriptions
- No withdrawal form: the deadline becomes up to 12 months
- Contract signed in a shop/gym: no cooling-off
- There a binding period and notice apply instead
🔓 Exceptions
- A contract made inside a fixed retail premises has no cooling-off right
- An urgent repair you specifically requested can be exempt
- A gym usually cannot bind you longer than about 12 months
⚠️ Penalties & fines
A contract you have validly withdrawn from is void, and any payment must be refunded within 14 days. Disputes can go free to the Consumer Council or the relevant complaints board.
📎 Official sources
- Consumer Authority · Withdrawal Act →
- Withdrawal Act · Lovdata →
- Consumer Council · If you regret a purchase →
❓ Frequently asked
Can I cancel a phone sale?
Yes. Contracts made by phone have a 14-day cooling-off right, counted from the day after the contract was concluded.
Do I have cooling-off at the gym?
No, not if you signed inside the gym. There a binding period and notice rules apply instead.
What is a withdrawal form?
A standard form the seller must give you. If it is missing, the cooling-off deadline extends to up to 12 months.
Must I pay if the service already started?
You may owe for what was delivered, if you asked for it to start in the cooling-off period, but you can still cancel.
Can I cancel a contract I signed in the shop?
No. Contracts made at a fixed retail premises have no statutory cooling-off right.
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