Can I get a refund if the train is delayed?
Yes, especially for long-distance trains. Rail passengers' rights are protected by the EU Regulation and the carriers' conditions of carriage (Trenitalia, Italo). For long-distance trains, in case of a delay on arrival you're entitled to compensation: generally 25% of the ticket price for delays of 60 to 119 minutes and 50% for delays of 120 minutes or more. In case of cancellation or a significant delay, you can choose between a refund of the ticket, rerouting on another train or another travel solution; in some situations you're entitled to assistance (meals, accommodation). The rules for regional trains can differ. Compensation is claimed from the carrier within the deadlines, keeping the ticket and proof of the delay.
📋 The rules
- Rights protected by the EU Regulation and the carrier's conditions
- Long-distance: 25% for delays of 60-119 min
- 50% for delays of 120 minutes or more
- Cancellation: choice between refund and rerouting
- Claim from the carrier keeping the ticket and proof of the delay
🔓 Exceptions
- Regional trains: rules and compensation thresholds can differ
- Exceptional circumstances: some limits on compensation may apply
- Assistance (meals, accommodation) for prolonged delays or cancellations
⚠️ Penalties & fines
If the carrier doesn't recognise the compensation or refund due, you can file a formal complaint and, if there's no or an unsatisfactory answer, turn to the Transport Regulation Authority (ART), which oversees passenger rights, and to consumer associations. To get what's due, keep the ticket and proof of the delay (actual arrival time), file the claim within the carrier's deadlines and provide the details for the refund. Check whether compensation in cash or as a voucher suits you, when offered. For cancellations, choose carefully between refund and rerouting based on your needs.
📎 Official sources
- ART · Rail passenger rights →
- Trenitalia · Delay compensation and passenger rights →
- Normattiva · EU Regulation on rail passenger rights →
❓ Frequently asked
How much do they refund for a delayed train?
For long-distance trains, generally 25% of the ticket price for arrival delays of 60 to 119 minutes and 50% for delays of 120 minutes or more. Thresholds and percentages can vary for regional trains and per the carrier's conditions.
What can I do if the train is cancelled?
In case of cancellation or a significant delay you can choose between a refund of the ticket, rerouting on another train or another travel solution. In some situations you're also entitled to assistance, such as meals or accommodation, if the wait is prolonged.
How do I claim the compensation?
By filing the claim with the carrier (online or at counters) within the set deadlines, keeping the ticket and proof of the delay (actual arrival time). Provide the refund details. Often the compensation can be paid in cash or as a voucher, at your choice where provided.
Do the same rules apply to regional trains?
Not always. The rules and compensation thresholds for regional trains can differ from those for long-distance trains, per the regional service conditions. Check the conditions of carriage applicable to your ticket and train type.
What do I do if they don't recognise the refund?
File a formal complaint with the carrier and, if you don't get a satisfactory answer, turn to the Transport Regulation Authority (ART), which protects passenger rights, or a consumer association. Always keep the ticket and the delay documentation.
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