I signed at my door. Can I get out of it?
You can — and at the door you have twice as long as you think. The basic period for withdrawal without giving a reason under Act 102/2014 is 14 days. But if the contract was concluded during an unsolicited visit — that is, where the seller turned up uninvited — or at a sales event or in connection with one, the period is 30 days from the day the contract was made. And if the seller never informed you of your right to withdraw, the period is extended by up to 12 months. The withdrawal must be unequivocal — safest in writing, by letter or email, so that you can prove it.
📋 The rules
- The basic period: 14 days, no reason needed
- Unsolicited visit or sales event: 30 days
- If you were not informed: +12 months
- Governed by Act 102/2014
- The withdrawal must be unequivocal
🔓 Exceptions
- The 30-day period also covers contracts made in connection with a sales event
- The safest form is written withdrawal — by letter or email
- The 12-month extension is a sanction for breaching the information duty
⚠️ Penalties & fines
Thirty days exists precisely for the situations where people sign under pressure. Demonstration events and unsolicited visits were singled out deliberately — and the consumer was given double the usual period. If the seller failed to inform you of the right to withdraw, which happens constantly with these practices, the period is extended by a full 12 months. That means you can withdraw even a year later. How to do it: the withdrawal must be an unequivocal expression of will — send it in writing, by recorded delivery or email, and keep the proof. Do not rely on a phone call: without evidence of withdrawal you will get nowhere in a dispute.
📎 Official sources
❓ Frequently asked
How long do I have to withdraw?
The basic period is 14 days. But where the contract was concluded during an unsolicited visit or at a sales event, or in connection with one, the period is 30 days from the day it was made.
What is an unsolicited visit?
Where a seller turns up without your having invited them. The legislature singled it out deliberately — it is exactly where people sign under pressure, so the consumer gets double the usual period.
What if they never told me I could withdraw?
The withdrawal period is extended by up to 12 months. It is a sanction for breaching the seller's information duty — and it means you can pull out of the contract even a year later.
How should I send the withdrawal?
It must be an unequivocal expression of will. The safest form is in writing — by letter or email. Keep proof of despatch; without it you will get nowhere in a dispute.
Is a phone call enough?
It is not advisable. You cannot prove a phone call, and the burden of showing that you withdrew in time falls on you. Send the withdrawal in writing, ideally by recorded delivery or email.
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