Can I claim warranty for two years in Czechia?
Yes — defect rights run 2 years from delivery. The key upgrade of the 2023 amendment: a defect appearing within one year is presumed to have existed already at delivery — the seller carries the burden of proof (previously only 6 months). The seller must accept the claim, write a protocol and resolve it within 30 days; once that deadline lapses you may withdraw or demand a discount. The remedy ladder: repair or replacement at your choice (unless impossible or disproportionate), then discount or withdrawal. Beware the common mistake — a claim is not a satisfaction guarantee: it covers defects, not ordinary wear, so worn-out soles after a year will not pass. For used goods the period may be shortened by agreement, but never below one year.
📋 The rules
- Claiming defects: 2 years from delivery (used goods min. 1 year by agreement)
- Defect within 1 year: presumed present at delivery — seller proves otherwise
- Resolution: 30 days including notice — else withdrawal/discount
- Remedies: repair/replacement at your choice, then discount or withdrawal
- Doesn't cover ordinary wear or damage from use
🔓 Exceptions
- Goods discounted for a defect: that specific defect cannot be claimed
- Extended warranties (3–5 years): contractual perks per seller/manufacturer terms
- Used goods: the period may be shortened by agreement, but to no less than 1 year
⚠️ Penalties & fines
The buyer risks nothing — making a claim is free, and a rejection can be challenged with an expert report and in court. The sanctions land on the seller: letting the 30-day deadline lapse by itself creates your right to withdraw or demand a discount, and the trade inspection fines sellers who dodge claims or condition repairs on original packaging. What people do not expect: sending the item to a service centre does not pause those 30 days — the deadline belongs to the seller, not the repair shop, and silence counts against him.
📎 Official sources
- GoPay · Claims after the 2023 amendment (CS) →
- e15 · Consumer-protection changes (CS) →
- Skip Pay · When sellers refuse refunds (CS) →
❓ Frequently asked
How long is the claim period?
Defects can be claimed for 2 years from taking delivery. For used goods a shorter period may be agreed, but never below one year — and for new goods no terms and conditions can cut the two years short.
What is the reversed burden of proof?
If a defect shows up within one year of delivery, it is presumed to have existed at delivery, and the seller must prove otherwise. Before the 2023 amendment this lasted only 6 months, so the window doubled.
The seller has been silent past 30 days. Now what?
The lapsed deadline gives you the right to withdraw from the contract or demand a reasonable discount — announce it in writing. The clock runs even while the item sits in a service centre; that is no excuse.
Do I need the receipt?
No — any proof of purchase works: a bank statement, a confirmation e-mail, a witness. The receipt is merely the most convenient evidence, and a seller may not reject a claim simply because you lack one.
Can I demand my money back straight away?
Usually not — repair or replacement comes first, at your choice, unless it is impossible or disproportionate. Discount and withdrawal are the second tier, which also opens once the 30-day deadline lapses.
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