Can I claim warranty for two years in Czechia?
Yes — defect rights run 2 years from delivery. The 2023 amendment's key upgrade: a defect appearing within one year is presumed to have existed at delivery — the seller carries the burden of proof (previously 6 months). The seller must accept the claim, write a protocol and resolve it within 30 days — miss the deadline and you may withdraw or demand a discount. The remedy ladder: repair or replacement at your choice (unless impossible/disproportionate), then discount/withdrawal. Note: warranty ≠ satisfaction guarantee — it covers defects, not ordinary wear (worn soles after a year won't pass). Used goods: the period can be contractually shortened to 1 year.
📋 The rules
- Claiming defects: 2 years from delivery (used goods min. 1 year by agreement)
- Defect within 1 year: presumed present at delivery — seller proves otherwise
- Resolution: 30 days including notice — else withdrawal/discount
- Remedies: repair/replacement at your choice, then discount or withdrawal
- Doesn't cover ordinary wear or damage from use
🔓 Exceptions
- Goods discounted for a defect: that specific defect can't be claimed
- Extended warranties (3–5 years): contractual perks per seller/manufacturer terms
⚠️ Penalties & fines
Sanctions hit sellers: a missed 30-day deadline creates the withdrawal right; the trade inspection fines claim-dodging. Buyers risk nothing — rejected claims can be challenged with an expert report and in court.
📎 Official sources
- GoPay · Claims after the 2023 amendment (CS) →
- e15 · Consumer-protection changes (CS) →
- Skip Pay · When sellers refuse refunds (CS) →
❓ Frequently asked
How long is the claim period?
Defects can be claimed 2 years from delivery; used goods may carry an agreed 1 year.
What's the reversed burden of proof?
A defect appearing within a year is presumed present at delivery — the seller must prove otherwise (previously 6 months).
The seller is silent past 30 days. Now what?
The missed deadline creates your right to withdraw or claim a discount — announce it in writing.
Do I need the receipt?
Any proof of purchase works (bank statement, e-mail, witness) — the receipt is merely the most convenient.
🔎 Common searches
What people search to land here:
- “warranty czech republic 2 years”
- “consumer claim czechia”
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- “defective goods czech law”
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