My phone or internet price is going up: can I leave my contract in the UK?
Since 17 January 2025, any price rise in a new phone, broadband or pay-TV contract must be shown in pounds and pence before you sign. If a rise isn't set out in your contract, you get at least 30 days' notice and can leave penalty-free.
When a provider changes the price or terms during your contract, you may have the right to leave without a fee. That depends on what your contract already said about price changes and on the rules in the UK.
📜 The rules in the UK
Price rises built into the contract
Inflation-linked and percentage-based price rise terms are banned in new contracts from 17 January 2025; any rise must be stated in pounds and pence at the point of sale, with the date it applies.
The details
- After that notice, you have 30 days to leave without penalty, by switching provider or by choosing a new contract with your current provider. (ofcom.org.uk)
- Providers must give at least one month's notice of any contract change, unless it only benefits you, is purely administrative or is required by law. (ofcom.org.uk)
- If you leave because of such a change, you pay no early termination charge: only charges up to the leaving date and, if you keep a bundled device, a capped amount for it. (ofcom.org.uk)
- Contracts signed before 17 January 2025 may still contain inflation-linked or percentage-based price rises. (ofcom.org.uk)
Ofcom
The UK communications regulator. It sets and enforces the rules for phone and broadband providers. It can't investigate or resolve individual complaints, but reporting faults and problems to it helps it act on wider issues.
Compare offers
We found no official, state-run price comparison for phone and internet in the UK.
🪜 Step by step
- Read the notice carefullyNote the date the change starts and any deadline to react. Keep the message.
- Check your contractSee whether the contract already set out this rise, for example a yearly increase linked to inflation.
- Decide whether to stayCompare offers. If you have the right to leave, use it in writing before the deadline.
- Complain if the rules were not followedIf you were not told properly or the rise breaks your contract, complain to the provider and then to the dispute body.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Is a price rise linked to inflation allowed?
It can be, if the contract set it out clearly. Whether it gives you a right to leave is in the rules for the UK on this page.
How much warning must the provider give?
Providers usually have to tell you before the change starts. Where the rules in the UK set a notice period, it is on this page.
What if I miss the deadline to leave?
The new price then usually applies. You can still leave at the end of the minimum term, or with notice if the contract already runs on.
📎 Sources
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