Phone & internet
Phone & internet · the UK
Checked 2026-10-14

📦 I am moving house: what happens to my internet contract in the UK?

The short answer

Before you move, check whether your current network is available at your new address. If you're changing broadband provider, cancel your current contract and arrange a start date for the new service in time for the move.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for the UK are below.

Official source: ofcom.org.uk · Checked 2026-10-14

📜 The rules in the UK

The details

  • Leaving a phone, broadband or pay-TV contract before it ends may cost an exit fee, also called an early termination charge. Check whether you're in or out of contract first. (ofcom.org.uk)
  • If you switch provider, your old provider can't charge you for any notice period after the switchover date. (ofcom.org.uk)
  • Ofcom's broadband and mobile checker lets you search coverage and available broadband speeds at your new property. (ofcom.org.uk)

Ofcom

The UK communications regulator. It sets and enforces the rules for phone and broadband providers. It can't investigate or resolve individual complaints, but reporting faults and problems to it helps it act on wider issues.

📞 0300 123 3333🔗 ofcom.org.uk
Official source: ofcom.org.uk · Checked 2026-10-14

🪜 Step by step

  1. Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
  2. Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
  3. Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
  4. End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for the UK.

📇 Who to contact

OfcomThe UK communications regulator. It sets and enforces the rules for phone and broadband providers. It can't investigate or resolve individual complaints, but reporting faults and problems to it helps it act on wider issues.📞 0300 123 3333🔗 www.ofcom.org.uk
Citizens AdviceIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.citizensadvice.org.uk/consumer

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❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for the UK on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for the UK. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

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