Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Ireland that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?An Garda Síochána · FraudSMART (Banking & Payments Federation) · Your bankMy energy bill is wrong and the supplier won't fix it — who do I complain to?CRU · CRU · MABSI got a fake bank or payment message and clicked — who do I call?Your bank · An Garda Síochána · Financial Services and Pensions Ombudsman (FSPO)My bank blocked my account and will not say why — who do I contact?Your bank · Financial Services and Pensions Ombudsman (FSPO) · Central Bank of IrelandI received an invoice for something I never ordered — what do I do?CCPC · An Garda Síochána · Legal Aid Board / FLACMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · An Garda Síochána · Financial Services and Pensions Ombudsman (FSPO)A debt collector is chasing me for money I do not owe — who helps?CCPC · MABS · District CourtI have debts I cannot pay — where do I get free help?MABS · HSE Community Services · Legal Aid Board / FLACThey will not let me cancel my subscription — who helps?CCPC · ECC Ireland · District CourtI got a tax demand or enforcement notice I think is wrong — who do I contact?Revenue · Office of the Ombudsman · Legal Aid Board / FLACThey want a benefit or allowance paid back — can I object?Department of Social Protection · Office of the Ombudsman · Legal Aid Board / FLACI think I am in a crypto investment scam — what do I do?Central Bank of Ireland · An Garda Síochána · Crime Victims HelplineSomeone I met online is asking me for money — is it a scam, and who do I tell?An Garda Síochána · Crime Victims Helpline · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Financial Services and Pensions Ombudsman (FSPO) · Central Bank of Ireland · CCPCMy insurer refuses to pay my claim — who decides?Financial Services and Pensions Ombudsman (FSPO) · Central Bank of Ireland · CCPC
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Residential Tenancies Board (RTB) · Threshold · District CourtThe neighbours make noise every night — who do I call?Garda · Local authority · District CourtMy landlord ignores my repair request — who do I contact?Residential Tenancies Board (RTB) · Threshold · HSE Environmental Health Service / council housing inspectionThere is mould or damp in my rental — who do I report it to?Residential Tenancies Board (RTB) · HSE Environmental Health Service / council housing inspection · ThresholdMy rent increase seems too high — can I object, and to whom?Residential Tenancies Board (RTB) · Threshold · Legal Aid Board / FLACMy landlord gave me notice to leave — is it valid, and who helps?Threshold · Residential Tenancies Board (RTB) · Legal Aid Board / FLACI paid a deposit for a flat that does not exist — who do I contact?An Garda Síochána · Your bank · CCPCThe letting agent charged me a fee — is that allowed, and who checks?CCPC · Threshold · Residential Tenancies Board (RTB)The service charges or owners' association bills seem wrong — who do I contact?Community mediation services / Mediators' Institute · Threshold · District CourtA dispute with my neighbour is getting out of hand — who can help?Community mediation services / Mediators' Institute · Your city or county council · An Garda SíochánaThere is a water leak or pipe burst — who do I call?Residential Tenancies Board (RTB) · Financial Services and Pensions Ombudsman (FSPO) · Your city or county councilRats, cockroaches or bedbugs — who do I report an infestation to?Your city or county council · HSE Environmental Health Service / council housing inspection · Residential Tenancies Board (RTB)
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?CCPC · ECC Ireland · District CourtMy parcel never arrived — who do I complain to?CCPC · ECC Ireland · ComRegMy phone or internet provider overcharges or will not fix the line — who decides?ComReg · CCPC · District CourtThe webshop went bankrupt before delivering — do I get my money back?Your bank · CCPC · District CourtThe hotel or holiday rental was not as booked — who do I complain to?CCPC · ECC Ireland · District CourtThe garage overcharged or did not fix my car — who helps?CCPC · District Court · Road Safety Authority (RSA) / NCT appealsI got sick from a restaurant or a product — who do I report it to?Food Safety Authority of Ireland (FSAI) · HSE Environmental Health Service / council housing inspection · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Workplace Relations Commission (WRC) · Your trade union (ICTU) · Insolvency Payments Scheme (Dept of Social Protection)I was dismissed and I think it is unfair — who do I contact, and how fast?Your trade union (ICTU) · Workplace Relations Commission (WRC) · Legal Aid Board / FLACMy client will not pay my invoice — what can I do as a freelancer?District Court · Community mediation services / Mediators' Institute · Legal Aid Board / FLACI am on sick leave and my employer pressures me to work or return — what are my rights?Workplace Relations Commission (WRC) · Your trade union (ICTU) · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Irish Human Rights and Equality Commission (IHREC) · Your trade union (ICTU) · Workplace Relations Commission (WRC)How do I apply for unemployment benefit, and who helps if it is refused?Intreo (Department of Social Protection) · Department of Social Protection · Your trade union (ICTU)Am I owed severance pay, and who enforces it?Your trade union (ICTU) · Workplace Relations Commission (WRC) · Legal Aid Board / FLACMy wages are being garnished — what are my rights?MABS · District Court · Legal Aid Board / FLACI am being bullied or harassed at work — who do I report it to?Workplace Relations Commission (WRC) · Your trade union (ICTU) · Irish Human Rights and Equality Commission (IHREC)I work without a written contract or off the books — what are my rights?Workplace Relations Commission (WRC) · Your trade union (ICTU) · Department of Social ProtectionI had an accident at work — who do I report it to, and what am I owed?Department of Social Protection · Workplace Relations Commission (WRC) · Your trade union (ICTU)
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?An Garda Síochána · Data Protection Commission (DPC) · Your bankI am being harassed, bullied or threatened online — who do I report it to?An Garda Síochána · Crime Victims Helpline · Childline (ISPCC)A message from my "child" with a new number asked for money — is it a scam?Your bank · An Garda Síochána · CCPCI smell gas — who do I call?Gas Networks Ireland · 112 · HSE Environmental Health Service / council housing inspectionI suspect an animal is being neglected or abused — who do I report it to?ISPCA · An Garda Síochána · Your city or county councilMy phone or laptop was stolen — what do I do in the first hour?An Garda Síochána · Your bank · ComRegSomeone used my digital ID or government login — who do I contact?MyGovID · An Garda Síochána · Data Protection Commission (DPC)I want to report a crime without giving my name — where?Crimestoppers · An Garda Síochána · Your city or county councilI keep getting unwanted sales calls — how do I stop them, and who enforces it?ComReg · Data Protection Commission (DPC) · CCPCI am experiencing violence at home — where do I get help now?Women's Aid · An Garda Síochána · Crime Victims HelplineSomeone is stalking me — following, messaging, showing up — who do I contact?An Garda Síochána · Crime Victims Helpline · Women's AidI have experienced sexual violence — where can I go, right now?Dublin Rape Crisis Centre · An Garda Síochána · Crime Victims HelplineMy home was broken into — what do I do first, and who do I contact?An Garda Síochána · Financial Services and Pensions Ombudsman (FSPO) · Crime Victims HelplineA family member is missing — do I have to wait 24 hours before reporting?An Garda Síochána · Crime Victims Helpline · Childline (ISPCC)I was attacked or threatened because of who I am — who do I report it to?An Garda Síochána · Irish Human Rights and Equality Commission (IHREC) · Crime Victims HelplineI was the victim of a crime — what help and compensation can I get?Crime Victims Helpline · An Garda Síochána · Legal Aid Board / FLAC
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?HSE · Medical Council · Office of the OmbudsmanI cannot find a family doctor who takes new patients — who helps?HSE · Your city or county council · Office of the OmbudsmanI am worried a child is being abused or neglected — who do I tell?Tusla · Childline (ISPCC) · An Garda SíochánaMy application for care, home help or disability support was refused — can I object?HSE Community Services · Office of the Ombudsman · Legal Aid Board / FLACThe waiting list for mental health care is too long — what are my options?Samaritans · HSE · Your family doctor (GP)I care for a family member — what support can I get, and where?HSE Community Services · HSE · Your city or county councilA medical error caused lasting harm — how do I claim compensation?Office of the Ombudsman · HSE · Legal Aid Board / FLACI have a complaint about my dentist — bad work, overcharging — who decides?Dental Council / Dental Complaints Resolution Service · HSE · CCPC
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?An Garda Síochána · Motor Insurers' Bureau of Ireland (MIBI) · Financial Services and Pensions Ombudsman (FSPO)My bike was stolen — what is the procedure?An Garda Síochána · Garda station / Transport for Ireland lost property · Your city or county councilMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · CCPC · National Transport AuthorityMy car has been towed — where is it, and how do I get it back?Your city or county council · An Garda Síochána · Office of the OmbudsmanMy train was delayed or cancelled — how do I get money back?Your railway operator · National Transport Authority · ECC IrelandMy car broke down on the road — who do I call?AA Ireland · 112 · Road Safety Authority (RSA) / NCT appealsMy car failed the periodic inspection and I think it is wrong — can I contest it?Road Safety Authority (RSA) / NCT appeals · CCPC · District CourtI got a parking fine I think is wrong — how do I appeal?Your city or county council · An Garda Síochána · District CourtI received a speeding or traffic fine — including one from another EU country — what can I do?An Garda Síochána · Road Safety Authority (RSA) / NCT appeals · Legal Aid Board / FLACA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Your city or county council · CCPC · An Garda Síochána
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?Irish Aviation Authority (IAA) · IAA · District CourtMy luggage is lost, delayed or damaged — who pays?Irish Aviation Authority (IAA) · ECC Ireland · Financial Services and Pensions Ombudsman (FSPO)My package holiday went wrong or the organiser collapsed — what am I entitled to?CCPC · ECC Ireland · Commission for Aviation Regulation
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Department of Foreign Affairs · Faculty of Notaries Public / solicitors · Department of Social ProtectionI just moved here — how do I get the national ID / tax / social-security number?Department of Social Protection · Revenue · Immigration Service Delivery (ISD) / CitizenshipHow do I get my foreign diploma recognised?Quality and Qualifications Ireland (QQI) · Department of Foreign Affairs · Immigration Service Delivery (ISD) / CitizenshipMy residence-permit application is taking too long — can I do anything?Immigration Service Delivery (ISD) / Citizenship · Office of the Ombudsman · Legal Aid Board / FLACI lost my passport, ID card or driving licence in the country — what now?An Garda Síochána · Department of Social Protection · Your bankA relative died — what do I have to arrange, and who helps?Faculty of Notaries Public / solicitors · District Court · RevenueI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Department of Social Protection · Your city or county council · MyGovIDHow do I apply for citizenship, and who helps with the application?Immigration Service Delivery (ISD) / Citizenship · Department of Social Protection · Legal Aid Board / FLACI moved — how and where do I register my new address?Department of Social Protection · Your city or county council · RevenueSomeone I do not know is registered at my address — how do I remove them?Department of Social Protection · Your city or county council · An Garda SíochánaI am moving abroad — what do I have to deregister and arrange?Department of Social Protection · Revenue · HSE
📩 Government 7
How do I object to a decision by a government body?Office of the Ombudsman · Legal Aid Board / FLAC · High CourtA streetlight, road or pavement is broken — who do I report it to?Your city or county council · Your grid operator · Office of the OmbudsmanSomeone dumped waste or is polluting — who do I report it to?Your city or county council · HSE Environmental Health Service / council housing inspection · An Garda SíochánaThe power is out — who do I call, and can I claim for the damage?Your grid operator · CRU · Your city or county councilMy neighbour is building without a permit or breaking the rules — who checks?Local authority · Your city or county council · High CourtA public body treated me unfairly — how do I complain to the ombudsman?Office of the Ombudsman · Legal Aid Board / FLAC · High CourtHow do I request documents or information from a public body?Office of the Information Commissioner · Office of the Ombudsman · High Court
🛂 Abroad 3
I lost my passport abroad — how do I get home?Department of Foreign Affairs · An Garda Síochána · Financial Services and Pensions Ombudsman (FSPO)Someone I know has been arrested abroad — what can be done?Department of Foreign Affairs · Legal Aid Board / FLAC · Crime Victims HelplineI am in trouble abroad — when and how do I call consular help?Department of Foreign Affairs · 112 · Financial Services and Pensions Ombudsman (FSPO)
🐕 Lost & found 3
My pet is missing — where do I report it?Fido / Animark microchip databases · ISPCA · Your city or county councilI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · ComReg · Data Protection Commission (DPC)I lost something on the train, in a taxi or in town — where do I look?Garda station / Transport for Ireland lost property · Your public transport operator · An Garda Síochána
Your tools for Ireland
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · IrelandElectricity & gasThe rules that protect you as an electricity and gas customer in Ireland, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.