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Money · Ireland
Updated September 2026

🔁 They will not let me cancel my subscription — who helps?

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. CCPC — Competition and Consumer Protection Commission (01 402 5555) is the consumer body for Ireland and takes complaints about subscription traps; for a company in another EU country, ECC Ireland (01 879 7620) helps free of charge. The last step is District Court — small claims (courts.ie).

Call firstCCPC — Competition and Consumer Protection Commission
Report toECC Ireland
If that failsDistrict Court — small claims

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

  1. Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
  2. Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
  3. Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
  4. Complain to CCPC — Competition and Consumer Protection CommissionAttach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
  5. Cross-border or stubborn: ECC Ireland, then District Court — small claimsECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

CCPC — Competition and Consumer Protection CommissionConsumer helpline, your rights, complaint guidanceWhen the shop refuses📞 01 402 5555🔗 www.ccpc.ie
ECC IrelandFree help with sellers in other EU countriesSeller is in another EU country, Norway or Iceland📞 01 879 7620🔗 www.eccireland.ie
District Court — small claimsClaims up to €2,000, €25 fee, no solicitorWhen advice did not help🔗 www.courts.ie/small-claims
Financial Services and Pensions Ombudsman (FSPO)Free, binding complaints against banks, lenders and insurersAfter a final response from the provider, or 40 working days📞 01 567 7000🔗 www.fspo.ie

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

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🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→📶Phone or internet contract→💳Scammed online→⚡Energy bill dispute→

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