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Money · Ireland
Updated September 2026

📨 A debt collector is chasing me for money I do not owe — who helps?

Direct answer

First ask the collector, in writing, to prove the debt: the original contract, the invoices, and their authority to collect. Until they do, you dispute it and they must stop calling. Collection fees must stay within the legal caps and cannot be added to a disputed or unproven debt. CCPC — Competition and Consumer Protection Commission (01 402 5555) takes complaints about collectors who threaten, add illegal fees or ignore disputes. If the debt is real but you cannot pay, MABS — Money Advice and Budgeting Service (0818 07 2000) helps for free. Only a court can order you to pay — District Court — small claims (courts.ie) is where a real claim would go, and where you can object.

Call firstCCPC — Competition and Consumer Protection Commission
Report toMABS — Money Advice and Budgeting Service
If that failsDistrict Court — small claims

🗣️ What to say

"I dispute the debt you refer to in your letter of [date], reference [number]. Please send me the original agreement, the invoices and proof that you are authorised to collect it. Until then, stop all contact except in writing and do not add any costs."

🪜 Step by step

  1. Do not pay a "partial" amountPaying anything can be read as acknowledging the whole debt and restarting the limitation period. Dispute first.
  2. Ask for proof in writingContract, invoices, authorisation. Give a deadline. A collector without proof has nothing.
  3. Check the fees and the ageCollection costs are capped by law in most countries, and old debts may be time-barred. MABS — Money Advice and Budgeting Service checks this with you for free.
  4. Complain to CCPC — Competition and Consumer Protection CommissionHarassment, calls at work, threats, fees beyond the cap, chasing a disputed debt — all reportable.
  5. If they go to courtYou will receive a court letter, never just a collector's threat. Object within the deadline on the letter; District Court — small claims explains how.

📇 All contacts

CCPC — Competition and Consumer Protection CommissionConsumer helpline, your rights, complaint guidanceWhen the shop refuses📞 01 402 5555🔗 www.ccpc.ie
MABS — Money Advice and Budgeting ServiceFree, confidential debt advice; personal insolvency routeAs soon as bills cannot be paid📞 0818 07 2000🔗 mabs.ie
District Court — small claimsClaims up to €2,000 without a solicitorWhen the other side is not a landlord under RTB rules🔗 www.courts.ie/small-claims
Legal Aid Board / FLACCivil legal aid on low income; free legal advice clinics (FLAC)When you cannot afford a solicitor📞 0818 615 200🔗 www.legalaidboard.ie

❓ Frequently asked

Can a collector seize my things?

No. Only a bailiff with a court order can. A collector who claims otherwise is breaking the rules — report it.

The debt is real but I cannot pay

Say so in writing, propose a payment plan you can keep, and ask MABS — Money Advice and Budgeting Service for help. Collectors accept realistic plans more often than people think.

Can it damage my credit record?

Only registered defaults and court judgments do; a collector's letter does not. If they registered a disputed debt, demand its removal and complain.

📎 Sources

Last checked: 2026-09-26

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🧭 Is this still correct?

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