Romance scam — Police Grand-Ducale · Luxembourg

Direct answer

If a person you have never met in real life asks for money — for a ticket, a customs fee, a medical bill, an investment — it is a scam, without exception. Stop sending, keep the conversation as evidence, and report it to Police Grand-Ducale — e-Commissariat (police.public.lu); romance fraud is organised crime and every report helps. Service central d'assistance sociale — aide aux victimes (47 58 21-627) offers free, confidential support — the shame keeps people silent, and that is what the scammers count on. Call Your bank — card and payment line the same day to recall what can still be recalled.

Call firstPolice Grand-Ducale — e-Commissariat

Report toService central d'assistance sociale — aide aux victimes

If that failsYour bank — card and payment line

🗣️ What to say

"Since [date] I have been in contact with [name] on [platform]. They asked me for money for [reason] and I sent [amount] to [account / service]. I now believe this is fraud and want to report it. I have the messages and the payment details."

🪜 Step by step

Do not send more, do not confrontConfrontation makes them switch to threats or a "friend" who will help you recover. Simply stop.
Save the evidenceProfile, photos, chat export, payment receipts, the accounts you paid to. Reverse-image-search the photos — they are usually stolen.
Bank firstAsk for a recall on transfers and a dispute on card payments. Gift cards and crypto are usually gone; say so anyway, the bank logs the recipient.
Report to Police Grand-Ducale — e-CommissariatOnline where possible. Your report connects to hundreds of others using the same photos and accounts.
Talk to Service central d'assistance sociale — aide aux victimesFree, confidential, no judgement. This happens to careful, intelligent people every day.

📇 All contacts

Police Grand-Ducale — e-CommissariatOnline complaint or at the stationAlways; the case number is for the bank🔗 police.public.lu/fr/services-citoyens/e-commissariat.html

Service central d'assistance sociale — aide aux victimesVictim support, state compensationAfter any crime📞 47 58 21-627 🔗 justice.public.lu/fr/aides-informations/assistance-sociale.html

Your bank — card and payment lineRecall a transfer, chargeback, block a card, freeze the accountImmediately, 24/7 — the number is on the back of your card

CSSF — réclamations clientèleOut-of-court resolution of disputes with banks and providersAfter a written complaint unanswered within 1 month📞 26 25 1-1 🔗 www.cssf.lu/fr/reclamations-clientele

❓ Frequently asked

Can I get the money back?

Sometimes a transfer can be recalled within a day; card payments can be disputed. Money sent as crypto, cash or gift cards is almost always lost.

They sent me money to pass on

Stop immediately and tell the bank — that is money laundering, and you would be the "mule" in the police file.

I am embarrassed to report it

The report is confidential. Not reporting is the outcome the scammers want; reporting is how the next person gets a warning.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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