Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Luxembourg that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Police Grand-Ducale · CIRCL / BEE SECURE · Votre banqueMy energy bill is wrong and the supplier won't fix it — who do I complain to?ILR · ILR · ULCI got a fake bank or payment message and clicked — who do I call?Your bank · Police Grand-Ducale · CSSFMy bank blocked my account and will not say why — who do I contact?Your bank · CSSF · Assistance judiciaire (Barreau) / consultations juridiques gratuitesI received an invoice for something I never ordered — what do I do?ULC · Police Grand-Ducale · Assistance judiciaire (Barreau) / consultations juridiques gratuitesMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Police Grand-Ducale · CSSFA debt collector is chasing me for money I do not owe — who helps?ULC · Service d'information et de conseil en matière de surendettement (SICS) · Commission des loyers de la communeI have debts I cannot pay — where do I get free help?Service d'information et de conseil en matière de surendettement (SICS) · Office social de la commune / Assurance dépendance (CNS) · Assistance judiciaire (Barreau) / consultations juridiques gratuitesThey will not let me cancel my subscription — who helps?ULC · Centre Européen des Consommateurs Luxembourg · Service national du Médiateur de la consommationI got a tax demand or enforcement notice I think is wrong — who do I contact?Administration des contributions directes · Ombudsman (Médiateur du Grand-Duché) · Assistance judiciaire (Barreau) / consultations juridiques gratuitesThey want a benefit or allowance paid back — can I object?CNS / CCSS / CNAP · Ombudsman (Médiateur du Grand-Duché) · Assistance judiciaire (Barreau) / consultations juridiques gratuitesI think I am in a crypto investment scam — what do I do?CSSF · Police Grand-Ducale · Service central d'assistance socialeSomeone I met online is asking me for money — is it a scam, and who do I tell?Police Grand-Ducale · Service central d'assistance sociale · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?CSSF · ULC · Service d'information et de conseil en matière de surendettement (SICS)My insurer refuses to pay my claim — who decides?Médiateur en assurances (ACA) / CAA · CSSF · ULC
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Justice de paix · ULC · Commission des loyers de la communeThe neighbours make noise every night — who do I call?Police Grand-Ducale · Commune · Centre de MédiationMy landlord ignores my repair request — who do I contact?Justice de paix · ULC · Direction de la santéThere is mould or damp in my rental — who do I report it to?Justice de paix · Direction de la santé · ULCMy rent increase seems too high — can I object, and to whom?Justice de paix · ULC · Assistance judiciaire (Barreau) / consultations juridiques gratuitesMy landlord gave me notice to leave — is it valid, and who helps?ULC · Justice de paix · Assistance judiciaire (Barreau) / consultations juridiques gratuitesI paid a deposit for a flat that does not exist — who do I contact?Police Grand-Ducale · Your bank · ULCThe letting agent charged me a fee — is that allowed, and who checks?ULC · Justice de paix · Commission des loyers de la communeThe service charges or owners' association bills seem wrong — who do I contact?Centre de médiation civile et commerciale / juge de paix · ULC · Commission des loyers de la communeA dispute with my neighbour is getting out of hand — who can help?Centre de médiation civile et commerciale / juge de paix · Administration communale · Police Grand-DucaleThere is a water leak or pipe burst — who do I call?Justice de paix · Médiateur en assurances (ACA) / CAA · Administration communaleRats, cockroaches or bedbugs — who do I report an infestation to?Administration communale · Direction de la santé · Justice de paix
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?ULC · Centre Européen des Consommateurs Luxembourg · Service national du Médiateur de la consommationMy parcel never arrived — who do I complain to?ULC · Centre Européen des Consommateurs Luxembourg · ILRMy phone or internet provider overcharges or will not fix the line — who decides?ILR · ULC · Service national du Médiateur de la consommationThe webshop went bankrupt before delivering — do I get my money back?Your bank · ULC · Commission des loyers de la communeThe hotel or holiday rental was not as booked — who do I complain to?ULC · Centre Européen des Consommateurs Luxembourg · Service national du Médiateur de la consommationThe garage overcharged or did not fix my car — who helps?ULC · Service national du Médiateur de la consommation · Commission des loyers de la communeI got sick from a restaurant or a product — who do I report it to?Sécurité alimentaire (ALVA) · Direction de la santé · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?ITM · OGBL / LCGB · ADEMI was dismissed and I think it is unfair — who do I contact, and how fast?OGBL / LCGB · ITM · Tribunal du travailMy client will not pay my invoice — what can I do as a freelancer?Commission des loyers de la commune · Centre de médiation civile et commerciale / juge de paix · Assistance judiciaire (Barreau) / consultations juridiques gratuitesI am on sick leave and my employer pressures me to work or return — what are my rights?ITM · OGBL / LCGB · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Centre pour l'égalité de traitement (CET) · OGBL / LCGB · ITMHow do I apply for unemployment benefit, and who helps if it is refused?ADEM · CNS / CCSS / CNAP · OGBL / LCGBAm I owed severance pay, and who enforces it?OGBL / LCGB · Tribunal du travail · Assistance judiciaire (Barreau) / consultations juridiques gratuitesMy wages are being garnished — what are my rights?Service d'information et de conseil en matière de surendettement (SICS) · Commission des loyers de la commune · Assistance judiciaire (Barreau) / consultations juridiques gratuitesI am being bullied or harassed at work — who do I report it to?ITM · OGBL / LCGB · Centre pour l'égalité de traitement (CET)I work without a written contract or off the books — what are my rights?ITM · OGBL / LCGB · CNS / CCSS / CNAPI had an accident at work — who do I report it to, and what am I owed?Association d'assurance accident (AAA) · ITM · OGBL / LCGB
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Police Grand-Ducale · CNPD · Your bankI am being harassed, bullied or threatened online — who do I report it to?Police Grand-Ducale · Service central d'assistance sociale · Kanner-Jugendtelefon 116 111A message from my "child" with a new number asked for money — is it a scam?Your bank · Police Grand-Ducale · ULCI smell gas — who do I call?Creos · 112 · Direction de la santéI suspect an animal is being neglected or abused — who do I report it to?Administration des services vétérinaires (ALVA) · Police Grand-Ducale · Administration communaleMy phone or laptop was stolen — what do I do in the first hour?Police Grand-Ducale · Your bank · ILRSomeone used my digital ID or government login — who do I contact?LuxTrust / GouvID · Police Grand-Ducale · CNPDI want to report a crime without giving my name — where?Police Grand-Ducale · Administration communale · Service central d'assistance socialeI keep getting unwanted sales calls — how do I stop them, and who enforces it?Liste Robinson (ILR) / opposition auprès de l'opérateur · CNPD · ILRI am experiencing violence at home — where do I get help now?Helpline Violence domestique · Police Grand-Ducale · Service central d'assistance socialeSomeone is stalking me — following, messaging, showing up — who do I contact?Police Grand-Ducale · Service central d'assistance sociale · Helpline Violence domestiqueI have experienced sexual violence — where can I go, right now?UMEDO / Planning Familial · Police Grand-Ducale · Service central d'assistance socialeMy home was broken into — what do I do first, and who do I contact?Police Grand-Ducale · Médiateur en assurances (ACA) / CAA · Service central d'assistance socialeA family member is missing — do I have to wait 24 hours before reporting?Police Grand-Ducale · Service central d'assistance sociale · Kanner-Jugendtelefon 116 111I was attacked or threatened because of who I am — who do I report it to?Police Grand-Ducale · Centre pour l'égalité de traitement (CET) · Service central d'assistance socialeI was the victim of a crime — what help and compensation can I get?Service central d'assistance sociale · Police Grand-Ducale · Assistance judiciaire (Barreau) / consultations juridiques gratuites
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Service national d'information et de médiation dans le domaine de la santé · Collège médical · Assureur de l'établissement / avocatI cannot find a family doctor who takes new patients — who helps?CNS · Service national d'information et de médiation dans le domaine de la santé · Administration communaleI am worried a child is being abused or neglected — who do I tell?Office national de l'enfance (ONE) / Service central d'assistance sociale · Kanner-Jugendtelefon 116 111 · Police Grand-DucaleMy application for care, home help or disability support was refused — can I object?Office social de la commune / Assurance dépendance (CNS) · Ombudsman (Médiateur du Grand-Duché) · Assistance judiciaire (Barreau) / consultations juridiques gratuitesThe waiting list for mental health care is too long — what are my options?SOS Détresse · CNS · Your family doctor (GP)I care for a family member — what support can I get, and where?Office social de la commune / Assurance dépendance (CNS) · CNS · Administration communaleA medical error caused lasting harm — how do I claim compensation?Service national d'information et de médiation dans le domaine de la santé · Assistance judiciaire (Barreau) / consultations juridiques gratuites · Collège médicalI have a complaint about my dentist — bad work, overcharging — who decides?Collège médical · Service national d'information et de médiation dans le domaine de la santé · CNS
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Police Grand-Ducale · Fonds de garantie automobile · Médiateur en assurances (ACA) / CAAMy bike was stolen — what is the procedure?Police Grand-Ducale · Objets trouvés de la Ville / CFL · Administration communaleMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · ULC · Ministère de la MobilitéMy car has been towed — where is it, and how do I get it back?Administration communale · Police Grand-Ducale · Ombudsman (Médiateur du Grand-Duché)My train was delayed or cancelled — how do I get money back?Your railway operator · Ministère de la Mobilité · Centre Européen des Consommateurs LuxembourgMy car broke down on the road — who do I call?ACL · 112 · SNCAMy car failed the periodic inspection and I think it is wrong — can I contest it?SNCA · ULC · Commission des loyers de la communeI got a parking fine I think is wrong — how do I appeal?Administration communale · Police Grand-Ducale · Commission des loyers de la communeI received a speeding or traffic fine — including one from another EU country — what can I do?Police Grand-Ducale · SNCA · Assistance judiciaire (Barreau) / consultations juridiques gratuitesA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Administration communale · ULC · Police Grand-Ducale
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?Direction de l'aviation civile (DAC) · Centre Européen des Consommateurs Luxembourg · Justice de paixMy luggage is lost, delayed or damaged — who pays?Direction de l'aviation civile (DAC) · Centre Européen des Consommateurs Luxembourg · Médiateur en assurances (ACA) / CAAMy package holiday went wrong or the organiser collapsed — what am I entitled to?ULC · Centre Européen des Consommateurs Luxembourg · Service national du Médiateur de la consommation
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Ministère des Affaires étrangères · Chambre des Notaires · CommuneI just moved here — how do I get the national ID / tax / social-security number?Commune · Administration des contributions directes · Direction de l'immigration (Ministère des Affaires étrangères)How do I get my foreign diploma recognised?Ministère de l'Enseignement supérieur · Ministère des Affaires étrangères · Direction de l'immigration (Ministère des Affaires étrangères)My residence-permit application is taking too long — can I do anything?Direction de l'immigration (Ministère des Affaires étrangères) · Ombudsman (Médiateur du Grand-Duché) · Assistance judiciaire (Barreau) / consultations juridiques gratuitesI lost my passport, ID card or driving licence in the country — what now?Police Grand-Ducale · Commune · Your bankA relative died — what do I have to arrange, and who helps?Chambre des Notaires · Commission des loyers de la commune · Administration des contributions directesI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Commune · Administration communale · LuxTrust / GouvIDHow do I apply for citizenship, and who helps with the application?Direction de l'immigration (Ministère des Affaires étrangères) · Commune · Assistance judiciaire (Barreau) / consultations juridiques gratuitesI moved — how and where do I register my new address?Commune · Administration communale · Administration des contributions directesSomeone I do not know is registered at my address — how do I remove them?Commune · Administration communale · Police Grand-DucaleI am moving abroad — what do I have to deregister and arrange?Commune · Administration des contributions directes · CNS / CCSS / CNAP
📩 Government 7
How do I object to a decision by a government body?Ombudsman (Médiateur du Grand-Duché) · Assistance judiciaire (Barreau) / consultations juridiques gratuites · Tribunal administratifA streetlight, road or pavement is broken — who do I report it to?Administration communale · Your grid operator · Ombudsman (Médiateur du Grand-Duché)Someone dumped waste or is polluting — who do I report it to?Administration communale · Direction de la santé · Police Grand-DucaleThe power is out — who do I call, and can I claim for the damage?Your grid operator · ILR · Administration communaleMy neighbour is building without a permit or breaking the rules — who checks?Commune · Administration communale · Tribunal administratifA public body treated me unfairly — how do I complain to the ombudsman?Ombudsman (Médiateur du Grand-Duché) · Assistance judiciaire (Barreau) / consultations juridiques gratuites · Tribunal administratifHow do I request documents or information from a public body?Commission d'accès aux documents (CAD) · Ombudsman (Médiateur du Grand-Duché) · Tribunal administratif
🛂 Abroad 3
I lost my passport abroad — how do I get home?Ministère des Affaires étrangères · Police Grand-Ducale · Médiateur en assurances (ACA) / CAASomeone I know has been arrested abroad — what can be done?Ministère des Affaires étrangères · Assistance judiciaire (Barreau) / consultations juridiques gratuites · Service central d'assistance socialeI am in trouble abroad — when and how do I call consular help?Ministère des Affaires étrangères · 112 · Médiateur en assurances (ACA) / CAA
🐕 Lost & found 3
My pet is missing — where do I report it?Registre des chiens (commune) / Europetnet · Administration des services vétérinaires (ALVA) · Administration communaleI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · ILR · CNPDI lost something on the train, in a taxi or in town — where do I look?Objets trouvés de la Ville / CFL · Your public transport operator · Police Grand-Ducale
Your tools for Luxembourg
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · LuxembourgElectricity & gasThe rules that protect you as an electricity and gas customer in Luxembourg, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.