I was scammed online — who do I report it to? · Luxembourg

Direct answer

Three things, in this order: (1) call your bank the moment you notice — a transfer can sometimes still be recalled within 24 hours, and a card payment charged back. (2) Report it to Police Grand-Ducale — e-Commissariat (police.public.lu) so there is an official record; you need the reference number for your bank and insurer. (3) Tell CIRCL / BEE SECURE (circl.lu) so the pattern gets flagged and others are warned. Keep every screenshot, the account number or IBAN you paid, and the seller's profile before you block them.

Call firstPolice Grand-Ducale — e-Commissariat

Report toCIRCL / BEE SECURE

If that failsVotre banque

🗣️ What to say

"I paid €… on [date] to [IBAN / card / platform] for [what]. I now believe this was fraud: [why]. I want to recall or dispute the payment and I need a case reference for the police report."

🪜 Step by step

Stop all contactDo not pay "release fees" or "taxes" to get money back — that is the second scam. Screenshot the ad, profile, chat and payment first, then block.
Call your bankAsk for a SEPA recall (transfer) or a chargeback (card). The sooner, the better; after 24 hours a transfer is usually gone.
Report to Police Grand-Ducale — e-CommissariatOnline where possible. Keep the reference number — your bank, insurer and the platform will ask for it.
Warn CIRCL / BEE SECUREThe national fraud point logs the seller, phone number and IBAN so the next person gets a warning.
Tell the platformReport the account on the marketplace or app so it is removed. Some platforms have buyer protection if you paid through them.

📇 All contacts

Police Grand-Ducale — e-CommissariatOnline complaint or at the stationAlways; the case number is for the bank🔗 police.public.lu/fr/services-citoyens/e-commissariat.html

CIRCL / BEE SECUREReporting scams and fraudulent sitesSo the scheme is logged🔗 www.circl.lu

Votre banqueRecall of the transfer, card blockImmediately after paying🔗 www.abbl.lu

❓ Frequently asked

Will I get my money back?

Sometimes. A card payment can be charged back for weeks; a bank transfer only if the money has not left the receiving account, which is why the first hour matters. Cash, crypto and gift cards are gone.

Is it worth reporting a small amount?

Yes. Scams are prosecuted on volume: your report links to hundreds of others with the same IBAN or number. The reference is also what your bank needs.

I gave them my ID or bank details — what now?

Tell your bank, change passwords, enable two-factor login, and report identity misuse to CIRCL / BEE SECURE. Watch your statements for months.

📎 Sources

Last checked: 2026-09-26

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💳 I was scammed online — who do I report it to?