Who to contact · Austria
🇦🇹 Claiming in Austria
Who handles your EC261 complaint in Austria, the dispute body behind them, and how long you have to claim.
Enforcement body
apf — Agency for Passenger Rights
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Dispute / ADR body
Claim window
3 years — ABGB
Cross-border help
European Consumer Centres (ECC-Net) — free help for a cross-border EU flight dispute. Background: Your Europe — air passenger rights.
Ready to claim in Austria?Check eligibility and follow the local steps — free, in your language.
Claim in Austria