Learn before you claim

📇 Who to contact

The EC261 rules are EU-wide, but enforcement is national. Here is the body that handles your complaint, the dispute board behind it, and the claim deadline — for every country we cover. Pick yours for the full detail and the local claim steps.

CountryEnforcement bodyClaim window
🇫🇷FranceDGAC — Direction générale de l’aviation civile5 years
🇩🇪GermanyLuftfahrt-Bundesamt (LBA)3 years
🇮🇹ItalyENACContested
🇪🇸SpainAESA — Agencia Estatal de Seguridad Aérea5 years
🇬🇷GreeceHCAA — Hellenic Civil Aviation Authority~5 years
🇵🇹PortugalANAC — National Civil Aviation Authority3 years
🇵🇱PolandULC — Urząd Lotnictwa Cywilnego1 year
🇦🇹Austriaapf — Agency for Passenger Rights3 years
🇮🇪IrelandIrish Aviation Authority (IAA)6 years
🇸🇪SwedenTransportstyrelsenDebated
🇩🇰DenmarkTrafikstyrelsen3 years
🇨🇿CzechiaÚCL — Civil Aviation Authority3 years
🇭🇺HungaryNKFH — Budapest Capital Government Office5 years
🇷🇴RomaniaANPC — National Authority for Consumer Protection3 years
🇫🇮FinlandTraficom3 years
🇧🇬BulgariaDG CAA — Civil Aviation Administration3 years
🇭🇷CroatiaCCAA — Croatian Civil Aviation Agency3 years
🇸🇰SlovakiaDopravný úrad — Transport Authority2 years
🇸🇮SloveniaCAA Slovenia — Javna agencija za civilno letalstvo2 years
🇱🇹LithuaniaLTSA — Lithuanian Transport Safety Administration3 years
🇪🇪EstoniaTTJA — Consumer Protection & Technical Regulatory Authority3 years
🇱🇻LatviaPTAC — Consumer Rights Protection Centre3 years
🇨🇾CyprusDepartment of Civil Aviation6 years
🇧🇪BelgiumFPS Mobility and Transport1 year
🇱🇺LuxembourgDAC — Directorate of Civil Aviation~10 years
🇲🇹MaltaMCCAA2 years
🇮🇸IcelandSamgöngustofa — Icelandic Transport Authority~3 years
🇳🇴NorwayLuftfartstilsynet — CAA Norway3 years
🇨🇭SwitzerlandFOCA (BAZL)2 years
🇱🇮LiechtensteinOffice of Communications (AK)Varies
🇬🇧United KingdomUK Civil Aviation Authority (CAA)6 years
🇦🇱AlbaniaAutoriteti i Aviacionit Civil (AAC) — Albanian CAACivil Code (general)
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