Who to contact · Italy
🇮🇹 Claiming in Italy
Who handles your EC261 complaint in Italy, the dispute body behind them, and how long you have to claim.
Enforcement body
ENAC
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Dispute / ADR body
Claim window
Contested — Italian case law is unsettled — claim promptly (2 years often cited)
Cross-border help
European Consumer Centres (ECC-Net) — free help for a cross-border EU flight dispute. Background: Your Europe — air passenger rights.
Ready to claim in Italy?Check eligibility and follow the local steps — free, in your language.
Claim in Italy