Who to contact · United Kingdom
🇬🇧 Claiming in United Kingdom
Who handles your EC261 complaint in United Kingdom, the dispute body behind them, and how long you have to claim.
Enforcement body
UK Civil Aviation Authority (CAA)
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Dispute / ADR body
Claim window
6 years — England, Wales & NI; 5 years in Scotland
Good to know
UK261 (retained EU law) — bands are £220 / £350 / £520.
Cross-border help
European Consumer Centres (ECC-Net) — free help for a cross-border EU flight dispute. Background: Your Europe — air passenger rights.
Ready to claim in United Kingdom?Check eligibility and follow the local steps — free, in your language.
Claim in United Kingdom