Phone & internetDE
Phone & internet · Germany

Phone & internet in Germany: your rights

The rules that protect you as a phone and internet customer in Germany, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Germany?Switching provider📲Can I keep my phone number when I switch provider in Germany?Keep your number📅How long can a phone or internet contract last in Germany, and how do I end it?Minimum term & notice📈My phone or internet price is going up: can I leave my contract in Germany?Price rise🐢My internet is slower than promised: what can I do in Germany?Slow internet📦I am moving house: what happens to my internet contract in Germany?Moving house🌍Do I pay extra to use my phone in other EU countries with a plan from Germany?Roaming in Europe✈️Travelling outside the EU with a plan from Germany: how do I avoid a huge roaming bill?Roaming outside the EU📡Can I use my own router or modem instead of the provider’s in Germany?Your own router📝What must I get before I sign a phone or internet contract in Germany, and can I change my mind?Contract summary & cooling-off🌐Is my copper phone line being switched off in Germany, and what happens to my contract?Copper switch-off & fibre⚖️My phone or internet provider will not solve my complaint: where can I go for free in Germany?Free dispute resolution📵My phone or internet is down: do I get compensation in Germany?Outage & compensation🤝Is there a social tariff or cheaper phone and internet for people on a low income in Germany?Affordable internet

Everything at a glance

Telecom regulator

Bundesnetzagentur

Federal telecom regulator. Explains your rights and helps through its contact form if you cannot solve a problem with your provider. It does not enforce individual money claims for you.

📞 0228 14 15 16🔗 bundesnetzagentur.de
Official source: bundesnetzagentur.de · Checked 2026-10-14

Free dispute resolution

Schlichtungsstelle Telekommunikation der Bundesnetzagentur · free

What to do first: Raise your claim with your provider first. If the provider has neither accepted nor rejected it, the procedure can be paused until two months have passed since you raised it.

Time limit: No fixed filing deadline. The application is refused if your claim was already time-barred and the provider relies on that; filing pauses the limitation period.

🔗 bundesnetzagentur.de
Official source: bundesnetzagentur.de · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Germany.

Official speed test official

Breitbandmessung der Bundesnetzagentur

The measurement campaign with the desktop app (fixed line) or the app 'Nachweisverfahren Mobilfunk' is the Bundesnetzagentur's binding proof procedure. Its measurement protocol is what you show your provider to prove slow internet.

🔗 breitbandmessung.de
Official source: bundesnetzagentur.de · Checked 2026-10-14

Consumer organisation

Verbraucherzentrale

🔗 verbraucherzentrale.de

The law

Telekommunikationsgesetz (TKG)

This law puts the EU rules on phone and internet services into national law.

🔗 gesetze-im-internet.de
Checked: 2026-10-14

🔗 Also on FFCheck

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