← FFCheckWho do I contact?DE
Money · Switzerland
Updated September 2026

⚡ My energy bill is wrong and the supplier won't fix it — who do I complain to?

Direct answer

First a written complaint to the supplier — they must answer within a set time, and most disputes end here once you ask for the meter readings behind the bill. If they do not solve it, ElCom — Eidgenössische Elektrizitätskommission (+41 58 462 58 33) is the independent body for energy disputes in Switzerland: free, and the supplier has to take part. Preisüberwacher (preisueberwacher.admin.ch) is the regulator that supervises suppliers and takes complaints about practices, not individual bills. Pay the undisputed part meanwhile — that keeps your supply on.

Call firstElCom — Eidgenössische Elektrizitätskommission
Report toPreisüberwacher
If that failsStiftung für Konsumentenschutz (SKS)

🗣️ What to say

"Contract [number], invoice [number] of [date]. The billed consumption of … kWh does not match my meter reading of … on [date]. I dispute the invoice and ask for a corrected bill within 4 weeks. I will pay the undisputed amount of €… in the meantime."

🪜 Step by step

  1. Read your meterPhoto with the date. Compare with the readings on the bill; estimated readings are marked as such.
  2. Complain in writingTo the supplier's complaints address, with the contract number. Ask for the correction and a written answer.
  3. Pay what is undisputedIt protects you from disconnection and shows good faith.
  4. Go to ElCom — Eidgenössische ElektrizitätskommissionAfter the supplier's deadline passes (typically 4–8 weeks) or the answer is a refusal. The procedure is free.
  5. Practices, not bills: PreisüberwacherUnfair tariff changes, aggressive sales, switching without consent — that is for the regulator.

📇 All contacts

ElCom — Eidgenössische ElektrizitätskommissionRegulator, disputes over grid and basic-supply tariffsWhen the supplier will not correct the bill📞 +41 58 462 58 33🔗 www.elcom.admin.ch
PreisüberwacherReport excessive prices and feesFor tariff increases that do not add up🔗 www.preisueberwacher.admin.ch
Stiftung für Konsumentenschutz (SKS)Bill check, adviceIf you are not sure the bill is right🔗 www.konsumentenschutz.ch

❓ Frequently asked

Can they cut me off during the dispute?

Not for a disputed amount that is with the ombudsman, and never without notice. Pay the undisputed part and say so in writing.

They estimated my consumption for a year

You can demand a bill based on actual readings. Give the reading with a dated photo; the difference must be corrected.

I was switched without agreeing

That is a regulator matter. Contact Preisüberwacher and your old supplier; the contract can be reversed.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “energy bill too high complaint Switzerland”
  • “energy ombudsman Switzerland”
  • “dispute electricity bill”
  • “gas bill wrong what to do”
  • “energy regulator complaint”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→⚡Power outage→💳Scammed online→🎯Phishing message→

Your tools for Switzerland

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · SwitzerlandElectricity & gasThe rules that protect you as an electricity and gas customer in Switzerland, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.