Phone & internetDE
Phone & internet · Switzerland

Phone & internet in Switzerland: your rights

The rules that protect you as a phone and internet customer in Switzerland, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Switzerland?Switching provider📲Can I keep my phone number when I switch provider in Switzerland?Keep your number📅How long can a phone or internet contract last in Switzerland, and how do I end it?Minimum term & notice📈My phone or internet price is going up: can I leave my contract in Switzerland?Price rise🐢My internet is slower than promised: what can I do in Switzerland?Slow internet📦I am moving house: what happens to my internet contract in Switzerland?Moving house🌍Do I pay extra to use my phone in other EU countries with a plan from Switzerland?Roaming in Europe✈️Travelling outside the EU with a plan from Switzerland: how do I avoid a huge roaming bill?Roaming outside the EU📡Can I use my own router or modem instead of the provider’s in Switzerland?Your own router📝What must I get before I sign a phone or internet contract in Switzerland, and can I change my mind?Contract summary & cooling-off🌐Is my copper phone line being switched off in Switzerland, and what happens to my contract?Copper switch-off & fibre⚖️My phone or internet provider will not solve my complaint: where can I go for free in Switzerland?Free dispute resolution📵My phone or internet is down: do I get compensation in Switzerland?Outage & compensation🤝Is there a social tariff or cheaper phone and internet for people on a low income in Switzerland?Affordable internet

Everything at a glance

Telecom regulator

Bundesamt für Kommunikation (BAKOM)

Federal telecoms authority for complaints under public telecom law, such as universal service, emergency call routing, value-added numbers, spam and free choice of provider. If it finds a breach, it can open supervisory proceedings or, for example, withdraw a number.

📞 +41 58 460 55 11🔗 bakom.admin.ch
Official source: bakom.admin.ch · Checked 2026-10-14

Free dispute resolution

ombudscom – Schlichtungsstelle Telekommunikation · a fee may apply

What to do first: Complain to your provider first: by phone, in a shop, or in writing by letter, e-mail, chat or form. Give it time to answer, as a rule 7 days for a letter and 3 days for e-mail, form or chat.

Time limit: Your last provable contact with the provider about the dispute should as a rule be no more than 12 months old, and no court or arbitral tribunal may be dealing, or have dealt, with the same case.

📞 +41 31 310 11 77🔗 de.ombudscom.ch
Official source: de.ombudscom.ch · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Switzerland.

Official speed test not run by the state

networktest.ch

Required by law (Art. 10e FDV) and offered jointly by the large providers, not by BAKOM. BAKOM calls it a meaningful tool to establish your connection's quality; no official text says whether a result counts as proof. Keep your results.

🔗 networktest.ch
Official source: bakom.admin.ch · Checked 2026-10-14

Consumer organisation

Stiftung für Konsumentenschutz (SKS)

🔗 konsumentenschutz.ch

The law

Fernmeldegesetz (FMG, SR 784.10) mit Verordnung über Fernmeldedienste (FDV, SR 784.101.1)

🔗 fedlex.admin.ch
Checked: 2026-10-14

🔗 Also on FFCheck

📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→

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