← FFCheckWho do I contact?DE
Transport · Switzerland
Updated September 2026

🚲 My bike was stolen — what is the procedure?

Direct answer

Report it to Kantonspolizei — Suisse ePolice (suisse-epolice.ch) with the frame number — without it the bike cannot be traced or claimed; the number is on the frame, the receipt or your registration. Check Velofinder — Schweizer Veloregister (velofinder.ch), the bike register or lost-property route for Switzerland: recovered bikes are matched there, and registering yours now makes the next theft a claim. Contents or bike insurance pays with the police report; if they refuse, Fundbüro der Gemeinde / SBB Fundservice (sbb.ch).

Call firstKantonspolizei — Suisse ePolice
Report toVelofinder — Schweizer Veloregister
If that failsFundbüro der Gemeinde / SBB Fundservice

🗣️ What to say

"My bicycle, [brand, model, colour, frame number], was stolen on [date] between [time] and [time] at [place], locked with [lock]. Photos attached. I want to file a report and get a case number for my insurer."

🪜 Step by step

  1. Frame numberUnder the bottom bracket, on the head tube or the receipt. Photograph it now for the next time.
  2. Report to Kantonspolizei — Suisse ePoliceOnline, ten minutes. Case number for insurance and for the register.
  3. Register: Velofinder — Schweizer VeloregisterMark it stolen in the national register; check it weekly and second-hand sites.
  4. InsuranceHousehold or bike insurance: report within the deadline, with the police number and the receipt.
  5. Found it for sale?Do not confront. Give the police the listing and the frame number; they recover it.

📇 All contacts

Kantonspolizei — Suisse ePoliceReport online or at the stationAlways; you need the reference for the bank🔗 www.suisse-epolice.ch
Velofinder — Schweizer VeloregisterFrame number registered, theft can be flaggedRight after the theft🔗 www.velofinder.ch
Fundbüro der Gemeinde / SBB FundserviceLost propertyIn the first days after the loss🔗 www.sbb.ch/de/hilfe-und-kontakt/fundservice.html
Gemeindeverwaltung / StadtverwaltungMunicipal administration: residents, order, noise, waste, lost propertyFor anything the municipality regulates🔗 www.ch.ch
Ombudsman der Privatversicherung und der SUVAFree mediation in disputes with insurersAfter the insurer's refusal📞 044 211 30 90🔗 www.ombudsman-assurance.ch

❓ Frequently asked

Is it worth reporting?

Yes — insurance requires it, recovered bikes are returned only to reported owners, and the statistics decide where police put effort.

I have no receipt

Photos, the frame number, a bank statement of the purchase are enough for the report and usually for the insurer.

E-bike with an app

Report the location the app shows to the police; do not go alone.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “bike stolen what to do Switzerland”
  • “report stolen bicycle police”
  • “bike register Switzerland”
  • “stolen bike insurance claim”
  • “find stolen bike”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📱Device stolen→🏚️Burglary→🚗Hit and run→🚇Transport card lost→

Your tools for Switzerland

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · SwitzerlandElectricity & gasThe rules that protect you as an electricity and gas customer in Switzerland, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.