← FFCheckWho do I contact?DE
Papers · Switzerland
Updated September 2026

👥 Someone I do not know is registered at my address — how do I remove them?

Direct answer

It happens more than you would think: a previous tenant who never deregistered, or a fraudster using your address. It can affect your benefits, taxes and mail, so act. Ask Einwohnerkontrolle der Gemeinde (ch.ch) — the population registry — to start an address investigation: you declare that the person does not live there, they check, and the entry is corrected or moved to "unknown". Gemeindeverwaltung / Stadtverwaltung (ch.ch) is the desk for it in many municipalities. If mail arrives suggesting fraud (loans, orders, court letters in their name), Kantonspolizei — Suisse ePolice (suisse-epolice.ch) takes the report.

Call firstEinwohnerkontrolle der Gemeinde
Report toGemeindeverwaltung / Stadtverwaltung
If that failsKantonspolizei — Suisse ePolice

🗣️ What to say

"[Name], unknown to me, appears to be registered at my address [address]. I am the [tenant/owner] and live here [alone / with …]. This person does not live here and never has / left on [date]. I ask you to investigate and correct the register, and to confirm when it is done."

🪜 Step by step

  1. Check your registrationOnline with your digital ID: who is registered at the address. Screenshot it.
  2. Request the investigation: Einwohnerkontrolle der GemeindeWritten declaration; some municipalities have a form. Mention benefits or tax effects for priority.
  3. Return their mail"Not at this address" on the envelope, back in the box. Do not open it.
  4. Fraud signs: Kantonspolizei — Suisse ePoliceDebt letters, parcels, court notices in their name — report, and keep copies.
  5. ConfirmationAsk for written confirmation of the correction; benefit and tax agencies use the register date.

📇 All contacts

Einwohnerkontrolle der GemeindeRegistration, residence certificateWithin 14 days of moving in🔗 www.ch.ch/de/umzug
Gemeindeverwaltung / StadtverwaltungMunicipal administration: residents, order, noise, waste, lost propertyFor anything the municipality regulates🔗 www.ch.ch
Kantonspolizei — Suisse ePoliceReport online or at the stationAlways; you need the reference for the bank🔗 www.suisse-epolice.ch
Ombudsstelle des Kantons / der StadtComplaints about administration, free (where it exists)When the authority does not answer or acts unfairly🔗 www.ombudsman-ch.ch

❓ Frequently asked

Does it affect my benefits?

It can — a "household" of two changes calculations. Tell the benefit agency in writing that the person does not live there and that an investigation is running.

A former flatmate will not deregister

The same investigation route. Their new address is their problem; the register can set them to "departed, unknown".

Someone used my address for a company

Report to the company register as well; a registered office at your home without consent can be removed.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “unknown person registered at my address Switzerland”
  • “remove someone from my address registry”
  • “address investigation municipality”
  • “former tenant still registered”
  • “address fraud report”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🚚Register your address→📑Registry extract→📜Apostille→🔢National ID number→

Your tools for Switzerland

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · SwitzerlandElectricity & gasThe rules that protect you as an electricity and gas customer in Switzerland, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.