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Health · Switzerland
Updated September 2026

👨‍⚕️ I cannot find a family doctor who takes new patients — who helps?

Direct answer

GP shortages are real in most of Europe, but you are entitled to primary care, and someone is responsible for finding it. Start with Deine Krankenkasse / Ombudsstelle Krankenversicherung (041 226 10 10) — your health insurer or the public health service — which keeps the list of practices accepting patients and in many countries must assign you one if you cannot find one. Patientenstelle (DVSP) (patientenstelle.ch) is the official practice finder and advice line. If nothing works, Gemeindeverwaltung / Stadtverwaltung (ch.ch) has a duty to ensure care in the area and can intervene.

Call firstDeine Krankenkasse / Ombudsstelle Krankenversicherung
Report toPatientenstelle (DVSP)
If that failsGemeindeverwaltung / Stadtverwaltung

🗣️ What to say

"I live at [address] and have been unable to register with a family doctor: [practices] have refused because they are full. I ask you to assign me a practice or to tell me which practices in my area are obliged to accept me."

🪜 Step by step

  1. Use the official finderPatientenstelle (DVSP) lists practices with open lists; call in the morning, ask to be put on the waiting list.
  2. Ask the insurer: Deine Krankenkasse / Ombudsstelle KrankenversicherungMany insurers must find you a doctor within a set distance or time; put the request in writing.
  3. Urgent care meanwhileOut-of-hours services and walk-in clinics do not require registration; pharmacies handle minor issues.
  4. Municipality: Gemeindeverwaltung / StadtverwaltungLocal authorities that fund practices can lean on them; a written request often works.
  5. Register the day a spot opensBring ID, insurance card and, if you have it, your previous records.

📇 All contacts

Deine Krankenkasse / Ombudsstelle KrankenversicherungCoverage, doctor search, disputes with the insurerFor coverage and benefit questions📞 041 226 10 10🔗 www.om-kv.ch
Patientenstelle (DVSP)Independent advice on complaintsWhen the hospital does not respond🔗 www.patientenstelle.ch
Gemeindeverwaltung / StadtverwaltungMunicipal administration: residents, order, noise, waste, lost propertyFor anything the municipality regulates🔗 www.ch.ch
Ombudsstelle des Kantons / der StadtComplaints about administration, free (where it exists)When the authority does not answer or acts unfairly🔗 www.ombudsman-ch.ch

❓ Frequently asked

I am new to the country and not yet insured

Emergency care is always given. Register with the insurer first — the insurance card is what practices ask for.

Can a practice refuse me?

Only for capacity reasons, not because of your condition or origin. A refusal for another reason is a complaint to Gemeindeverwaltung / Stadtverwaltung or the equality body.

Can I see a specialist without a GP?

In most countries a referral is needed for reimbursement; the insurer explains the exceptions (eye, dental, gynaecology).

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “find gp accepting new patients Switzerland”
  • “no family doctor what to do”
  • “register with doctor Switzerland”
  • “health insurer assign doctor”
  • “doctor shortage who to contact”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🏥Medical complaint→🧠Mental health waiting list→🧒Child at risk→♿Care support refused→

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