Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Ireland, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Ireland?Return an online orderI returned my order but got no refund: what now in Ireland?Refund not receivedMy purchase is faulty: what are my rights in Ireland?Faulty goodsMy online order never arrived: what now in Ireland?Order not deliveredMy parcel arrived damaged: what can I ask for in Ireland?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Competition and Consumer Protection Commission (CCPC)Explains your consumer rights and takes reports; does not handle individual cases.📞 +353 (0)1 402 5555 🔗 ccpc.ie
European Consumer Centre IrelandFree help with disputes involving traders in other EU countries, Iceland and Norway.🔗 eccireland.ie
CCPC list of authorised ADR bodiesLists ADR bodies authorised by the CCPC, e.g. NetNeutrals EU for online purchases.🔗 ccpc.ie
Small claims procedure (District Court)Simple court procedure without a solicitor, for claims of €2,000 or less.🔗 courts.ie
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Ireland
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Ireland that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Ireland, and who to contact. Every fact is checked on an official source.