Phone & internet · Ireland

Phone & internet in Ireland: your rights

The rules that protect you as a phone and internet customer in Ireland, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Ireland?Switching provider 📲Can I keep my phone number when I switch provider in Ireland?Keep your number 📅How long can a phone or internet contract last in Ireland, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Ireland?Price rise 🐢My internet is slower than promised: what can I do in Ireland?Slow internet 📦I am moving house: what happens to my internet contract in Ireland?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Ireland?Roaming in Europe ✈️Travelling outside the EU with a plan from Ireland: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Ireland?Your own router 📝What must I get before I sign a phone or internet contract in Ireland, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in Ireland, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Ireland?Free dispute resolution 📵My phone or internet is down: do I get compensation in Ireland?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Ireland?Affordable internet

Everything at a glance

Telecom regulator

Commission for Communications Regulation (ComReg)

Ireland's phone and broadband regulator. After you complain to your provider, its Consumer Care Team can take the complaint up if the provider does not acknowledge it, does not reply within 10 working days, or you are unhappy with the reply.

📞 01 8049668 🔗 comreg.ie

Official source: comreg.ie · Checked 2026-10-14

Free dispute resolution

ComReg End-user Dispute Resolution · a fee may apply

What to do first: First complain to your provider under its complaints code of practice. The dispute must stay unresolved for at least 10 days. ComReg offers its free informal complaint handling first; the formal procedure costs a €15 application fee.

Time limit: The complaint must have been first notified to the provider within the previous 12 months. ComReg aims to propose a resolution within 60 working days of accepting your application.

🔗 comreg.ie

Official source: comreg.ie · Checked 2026-10-14

Compare offers official

ComReg Compare

🔗 comreg.ie

Official source: comreg.ie · Checked 2026-10-14

Consumer organisation

Competition and Consumer Protection Commission (CCPC)

🔗 ccpc.ie

The law

European Union (Electronic Communications Code) Regulations 2022 (S.I. No. 444 of 2022)

This law puts the EU rules on phone and internet services into national law.

🔗 irishstatutebook.ie

Checked: 2026-10-14

🔗 Also on FFCheck

More help in Ireland

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