Who to contact · Switzerland
🇨🇭 Claiming in Switzerland
Who handles your EC261 complaint in Switzerland, the dispute body behind them, and how long you have to claim.
Enforcement body
FOCA (BAZL)
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Dispute / ADR body
Claim window
2 years — EC261 applies for departures from Swiss airports; payout may be in CHF
Cross-border help
European Consumer Centres (ECC-Net) — free help for a cross-border EU flight dispute. Background: Your Europe — air passenger rights.
Ready to claim in Switzerland?Check eligibility and follow the local steps — free, in your language.
Claim in Switzerland