Who to contact · Germany
🇩🇪 Claiming in Germany
Who handles your EC261 complaint in Germany, the dispute body behind them, and how long you have to claim.
Enforcement body
Luftfahrt-Bundesamt (LBA)
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Dispute / ADR body
Claim window
3 years — counted from the end of the year of the flight
Good to know
Free public arbitration via the Federal Office of Justice applies where söp does not cover the airline.
Cross-border help
European Consumer Centres (ECC-Net) — free help for a cross-border EU flight dispute. Background: Your Europe — air passenger rights.
Ready to claim in Germany?Check eligibility and follow the local steps — free, in your language.
Claim in Germany