Who to contact · France
🇫🇷 Claiming in France
Who handles your EC261 complaint in France, the dispute body behind them, and how long you have to claim.
Enforcement body
DGAC — Direction générale de l’aviation civile
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Handles complaints and enforces the regulation. It does not normally award you the money itself — that comes from the airline, or via court.
Dispute / ADR body
Claim window
5 years — Code civil art. 2224
Good to know
Mediation through an approved mediator (usually MTV) is mandatory before court since the decree of 5 Aug 2025.
Cross-border help
European Consumer Centres (ECC-Net) — free help for a cross-border EU flight dispute. Background: Your Europe — air passenger rights.
Ready to claim in France?Check eligibility and follow the local steps — free, in your language.
Claim in France