Can you return an online purchase within 14 days?
You can — and you need not give a reason. Goods bought from an online shop may be returned within 14 days of the day you received them. You must give the seller an unequivocal statement expressing your wish to withdraw from the contract. And the seller has a deadline too: the purchase price must be refunded within 14 days of receiving that statement. But the right has exceptions worth knowing before you buy: you cannot return goods made to order or clearly personalised — shirts with your company logo, say — nor goods that spoil or age quickly. And the seller may refuse where the item is not intact or has been used more than you would use it in a shop.
📋 The rules
- Deadline: 14 days from receipt
- No reason need be given
- An unequivocal statement is required
- The seller refunds within 14 days
- Excluded: made-to-order and perishable goods
🔓 Exceptions
- Goods made to order or clearly personalised cannot be returned
- Goods that spoil or age quickly are also outside the right of withdrawal
- The seller may refuse where the item is not intact or was used beyond testing
⚠️ Penalties & fines
Two rights that are constantly confused. The 14-day right of withdrawal means: the item did not suit you, no reason needed, money back. The two-year right to lodge a complaint means something else entirely: the item broke or a defect appeared. The passing of 14 days does not take the second right away — they operate separately, and a seller who says “the 14 days are up, nothing can be done” is wrong. Practical advice: keep the receipt and the original packaging, because their absence gives the seller a pretext to refuse. And test the item as you would in a shop — no more: excessive use reduces the refund. A dispute can go to the consumer disputes committee, free of charge.
📎 Official sources
❓ Frequently asked
How long do I have to return goods?
Fourteen days from the day you received them. No reason need be given, but you must send the seller an unequivocal statement expressing your wish to withdraw from the contract.
How quickly must the seller refund?
Within 14 days of receiving the withdrawal statement. If the seller delays, you can turn to the consumer disputes committee, which is free for consumers and faster than going to court.
What cannot be returned?
Goods made to order or clearly personalised, such as shirts with your own logo, and goods that spoil or age quickly. For those the 14-day right of withdrawal does not apply at all.
May I test the item?
You may test it as you would in a shop. Using it more than that reduces the refund, and the seller may refuse to take the item back if it is not intact or has been damaged.
Do all rights end after 14 days?
They do not. The right of withdrawal and the two-year right to lodge a complaint are separate. If the item later breaks, you can still complain long after the 14 days have passed.
🔎 Common searches
What people search to land here:
- “online return 14 days estonia”
- “return goods without a reason estonia”
- “seller will not refund estonia”
- “what cannot be returned online estonia”
- “withdrawal statement online shop”
- “consumer disputes committee estonia”