Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Estonia, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Estonia?Return an online orderI returned my order but got no refund: what now in Estonia?Refund not receivedMy purchase is faulty: what are my rights in Estonia?Faulty goodsMy online order never arrived: what now in Estonia?Order not deliveredMy parcel arrived damaged: what can I ask for in Estonia?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA)National consumer authority: consumer advice line, information on complaints to traders, supervision.📞 +372 620 1707 🔗 ttja.ee
Euroopa Liidu tarbija nõustamiskeskus (ECC Estonia)Part of TTJA: free help with cross-border disputes with traders in the EU, Iceland and Norway.📞 +372 620 1707 🔗 consumer.ee
Tarbijavaidluste komisjonIndependent committee at TTJA resolving consumer–trader disputes with Estonian traders; free; complain to trader first.🔗 ttja.ee
Maakohus – lihtmenetlusSimplified court procedure for money claims up to 3,500 euros principal (7,000 euros with ancillary claims).🔗 riigiteataja.ee
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Estonia
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Estonia that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Estonia, and who to contact. Every fact is checked on an official source.