Phone & internet · Estonia

Phone & internet in Estonia: your rights

The rules that protect you as a phone and internet customer in Estonia, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Estonia?Switching provider 📲Can I keep my phone number when I switch provider in Estonia?Keep your number 📅How long can a phone or internet contract last in Estonia, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Estonia?Price rise 🐢My internet is slower than promised: what can I do in Estonia?Slow internet 📦I am moving house: what happens to my internet contract in Estonia?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Estonia?Roaming in Europe ✈️Travelling outside the EU with a plan from Estonia: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Estonia?Your own router 📝What must I get before I sign a phone or internet contract in Estonia, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Estonia?Free dispute resolution 📵My phone or internet is down: do I get compensation in Estonia?Outage & compensation

Everything at a glance

Telecom regulator

Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA)

Telecom regulator and consumer protection authority: supervises communications services, telephone numbers and number portability, and checks service quality. Contract disputes with your operator go to the Consumer Disputes Committee, which works at TTJA.

📞 +372 667 2000 🔗 ttja.ee

Official source: ttja.ee · Checked 2026-10-14

Free dispute resolution

Tarbijavaidluste komisjon · free

What to do first: First complain to your operator in writing. It must reply within 15 days. Only if it refuses, does not answer, or you reject its solution can you apply to the committee; attach your complaint and the operator's reply.

Time limit: The Consumer Protection Act's grounds for refusing an application contain no filing deadline. TTJA's complaint guide says to complain to the trader without delay, at the latest two months after finding a defect; for a service, within two years of receiving it.

🔗 ttja.ee

Official source: ttja.ee · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Estonia.

Consumer organisation

Tarbijakaitse ja Tehnilise Järelevalve Amet – tarbijate nõustamine

🔗 ttja.ee

Official source: ttja.ee · Checked 2026-10-14

The law

Elektroonilise side seadus (ESS)

This law puts the EU rules on phone and internet services into national law.

🔗 riigiteataja.ee

Checked: 2026-10-14

🔗 Also on FFCheck

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