Digital ID misuse — e-Albania · Albania

Direct answer

Your national digital identity (the login you use for tax, benefits, health) is the master key to everything, so treat misuse as an emergency. Block or reset it at e-Albania — ndihma / AKSHI (+355 4 227 7600) — every scheme has a helpline for exactly this. Then report to Policia e Shtetit — kallëzim (129); the report number is needed to undo anything done in your name (a changed address, a benefit claim, a filed tax return). Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale (+355 4 223 7200) handles the data-protection side and can order the agency to correct the records. Never share a login code with anyone who calls — no agency ever asks.

Call firste-Albania — ndihma / AKSHI

Report toPolicia e Shtetit — kallëzim

If that failsKomisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale

🗣️ What to say

"I believe my [digital ID scheme] was used by someone else on [date]: [what happened / what I noticed]. Please block it immediately, tell me what actions were taken with it, and how I get a new one. I will file a police report and need a reference from you."

🪜 Step by step

Block itThrough the scheme's helpline or app. Then set it up again on a device you control, with a new PIN and two-factor.
Check what was doneLog in to tax, benefits, health and the population register: address changes, new claims, filed returns, new bank details.
Report to Policia e Shtetit — kallëzimThe report reverses fraudulent actions with each agency and protects you from their consequences.
Undo each actionWrite to each agency with the report number: revert the change, cancel the claim, correct the return.
Data protection: Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave PersonaleIf the agency is slow to correct, or if the misuse came from a leak, the authority can order and fine.

📇 All contacts

e-Albania — ndihma / AKSHIBlock account, report misuseLost or misused digital identity📞 +355 4 227 7600 🔗 e-albania.al

Policia e Shtetit — kallëzimReport online (Digital Police Station) or at a stationAlways — the basis for bank, insurer and platform📞 129 🔗 www.asp.gov.al/komisariati-dixhital

Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave PersonaleComplaints against companies, investigations, finesWhen the company does not answer within 30 days or misuses data📞 +355 4 223 7200 🔗 www.idp.al/ankesa

Zyra e Gjendjes Civile (bashkia) / Drejtoria e Përgjithshme e Gjendjes CivileResidence registration, personal number, certificatesWithin 30 days of moving🔗 www.dpgjc.gov.al

❓ Frequently asked

I gave the code to someone on the phone

That is how most cases start. Block the ID now; you are still the victim, and the agencies treat it as such. Report it.

Someone changed my registered address

Reverse it at the population register with the police report; an address change redirects mail and enables more fraud, so do it first.

Can I get a new ID?

Yes — the scheme reissues it after verification of your identity in person or via a bank.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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