Phone & internet · Albania

Phone & internet in Albania: your rights

The rules that protect you as a phone and internet customer in Albania, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Albania?Switching provider 📲Can I keep my phone number when I switch provider in Albania?Keep your number 📅How long can a phone or internet contract last in Albania, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Albania?Price rise 🐢My internet is slower than promised: what can I do in Albania?Slow internet 📦I am moving house: what happens to my internet contract in Albania?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Albania?Roaming in Europe ✈️Travelling outside the EU with a plan from Albania: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Albania?Your own router 📝What must I get before I sign a phone or internet contract in Albania, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Albania?Free dispute resolution 📵My phone or internet is down: do I get compensation in Albania?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Albania?Affordable internet

Everything at a glance

Telecom regulator

Autoriteti i Komunikimeve Elektronike dhe Postare (AKEP)

Albania's regulator for phone, internet and postal services. It supervises providers, reviews their standard contracts and resolves disputes between subscribers and providers; you can file online through e-Ankesa.

📞 +355 42 259 572 🔗 akep.al

Official source: akep.al · Checked 2026-10-14

Free dispute resolution

AKEP – zgjidhja e mosmarrëveshjeve pajtimtar–ofrues (e-Ankesa) · free

What to do first: Complain to your provider first. It must answer you in writing within 30 days. If you disagree with the answer or get none, you can ask AKEP to resolve the dispute.

Time limit: Send your written request to AKEP within 30 days after the provider's 30-day reply period ends. AKEP decides within 60 days and can extend this by up to 30 days.

📞 +355 42 259 572 🔗 akep.al

Official source: akep.al · Checked 2026-10-14

Compare offers official

AKEP – Tarifat e shërbimeve nga rrjetet fikse dhe celulare (raporte periodike)

🔗 akep.al

Official source: akep.al · Checked 2026-10-14

Consumer organisation

Komisioni i Mbrojtjes së Konsumatorëve (KMK)

🔗 kmk.ekonomia.gov.al

The law

Ligji nr. 54/2024 „Për komunikimet elektronike në Republikën e Shqipërisë“

This law puts the EU rules on phone and internet services into national law.

🔗 akep.al

Checked: 2026-10-14

🔗 Also on FFCheck

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