My landlord ignores my repair request — who do I contact?

Direct answer

The landlord must keep the home in usable condition: heating, water, electricity, a roof that does not leak. Write a dated repair request with a deadline (two weeks is normal, 24 hours for no heating in winter) — the letter is what every next step is built on. Then Zyra e Ndërmjetësimit — Dhoma Kombëtare e Ndërmjetësve (dhkn.al) is the body for tenancy disputes in Albania, cheap or free and without a lawyer. KMK — këshillim (+355 4 222 8181) advises on rent reduction and repair-and-deduct. For dangers to health — no heating, no water, electrical hazards — Inspektorati Shtetëror Shëndetësor / Inspektorati i Mjedisit (ishsh.gov.al) can inspect and order the landlord to act.

Call firstZyra e Ndërmjetësimit — Dhoma Kombëtare e Ndërmjetësve

Report toKMK — këshillim

If that failsInspektorati Shtetëror Shëndetësor / Inspektorati i Mjedisit

🗣️ What to say

"Since [date] the [heating / boiler / roof / …] at [address] is [defect]. I asked you on [date] with no result. Please repair it by [deadline]. If not, I will reduce the rent proportionally from [date] and refer the matter to Zyra e Ndërmjetësimit — Dhoma Kombëtare e Ndërmjetësve."

🪜 Step by step

Write, dated, with photosEmail or letter with the defect, the date it started, photos and a deadline. Keep proof of sending.
Know the remediesRent reduction from the day of the report in most countries; repair yourself and deduct after a written warning; the tenancy board for anything bigger.
Health or safety at risk? Inspektorati Shtetëror Shëndetësor / Inspektorati i MjedisitThe municipal inspection can order works and fine a landlord who leaves a home unfit.
Go to Zyra e Ndërmjetësimit — Dhoma Kombëtare e NdërmjetësveFree or low-fee, no lawyer. Bring the letters and photos. Decisions bind the landlord.
Do not stop paying rent outrightReduce proportionally and say why in writing; a full stop can become grounds for eviction.

📇 All contacts

Zyra e Ndërmjetësimit — Dhoma Kombëtare e NdërmjetësveMediation in civil disputes, no lawyerWhen the demand did not work🔗 www.dhkn.al

KMK — këshillimFree advice on tenant rightsBefore you write, on deductions and deadlines📞 +355 4 222 8181 🔗 kmk.gov.al

Inspektorati Shtetëror Shëndetësor / Inspektorati i MjedisitUnhealthy housing, mould, pests, noiseWhen health is at risk at home🔗 ishsh.gov.al

Bashkia — Policia Bashkiake / sporteli i qytetaritNuisances, roads, waste, civil registry, lost propertyFor anything the municipality handles📞 112 🔗 www.tirana.al

Drejtoria e Ndihmës Juridike FalasFree legal aid for low incomesWhen you cannot afford a lawyer📞 0800 10 10 🔗 juristionline.al

❓ Frequently asked

Can I fix it and deduct the cost?

In most countries yes, after a written notice with a reasonable deadline, for necessary repairs, at a reasonable price. Keep the invoices. Check with KMK — këshillim first for your country's rule.

How much rent reduction?

Proportional to the loss of use: a broken boiler in winter can justify 20–50 %, a dripping tap almost nothing. KMK — këshillim has tables from past decisions.

The landlord threatens to evict me for complaining

Retaliatory eviction is not a valid ground anywhere in the EU. Keep everything in writing and tell KMK — këshillim.

📎 Sources

Last checked: 2026-09-26

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“landlord refuses repairs Albania”
“rent reduction repairs not done”
“tenant rights repairs Albania”
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🔧 My landlord ignores my repair request — who do I contact?