Unwanted sales calls — AKEP · Albania

Direct answer

Cold calls to consumers are banned or opt-in in most EU countries, and the rest have a do-not-call register: register your number once, and every call after that is a fine for the caller. Tell each caller "remove me, I object" — that objection is absolute under GDPR. Report persistent callers with the number and time to AKEP — zgjidhja e mosmarrëveshjeve (+355 4 225 9571), which enforces the telemarketing rules, and to Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale (+355 4 223 7200) for the data-protection side. Komisioni për Mbrojtjen e Konsumatorëve (KMK) (+355 4 222 8181) collects patterns and scam numbers.

Call firstAKEP — zgjidhja e mosmarrëveshjeve

Report toKomisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave Personale

If that failsKomisioni për Mbrojtjen e Konsumatorëve (KMK)

🗣️ What to say

"I am registered on the do-not-call list / I object to any marketing calls. Remove my number and my data from your records now and confirm in writing. Which company are you, and where did you get my number?"

🪜 Step by step

Register your numberOn the national do-not-call register; it is free and takes a minute.
Ask, record, hang upCompany name, where they got your number, then "remove me". Note date, time and the calling number.
Objection in writingTo the company, if you know it — GDPR Article 21; marketing must stop immediately.
Report to AKEP — zgjidhja e mosmarrëveshjeve and Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave PersonaleNumbers, dates, what they sold. Fines follow patterns of reports.
Block on the phoneBlock the number, enable the carrier's spam filter; report scam calls (fake bank, fake police) to the police as well.

📇 All contacts

AKEP — zgjidhja e mosmarrëveshjeveDisputes with telecom operatorsAfter complaining to the operator without a solution📞 +355 4 225 9571 🔗 akep.al/ankesa

Komisioneri për të Drejtën e Informimit dhe Mbrojtjen e të Dhënave PersonaleComplaints against companies, investigations, finesWhen the company does not answer within 30 days or misuses data📞 +355 4 223 7200 🔗 www.idp.al/ankesa

Komisioni për Mbrojtjen e Konsumatorëve (KMK)Complaints, inspections, sanctions against tradersWhen the shop refuses📞 +355 4 222 8181 🔗 kmk.gov.al/ankesa

Koordinatori i viktimave (Prokurori) / Ministria e Drejtësisë — ndihma juridikeVictim support, free legal aidAfter any crime📞 0800 10 10 🔗 www.drejtesia.gov.al

❓ Frequently asked

They said I "agreed" on a comparison site

Consent to marketing must be specific and separate; buried consent is invalid. Withdraw it in writing and report.

The number changes every time

Spoofing. Report anyway with the times; the regulator traces the carrier behind the calls.

A "contract" was concluded by phone

For consumers, most countries require written confirmation for phone sales; a contract you never confirmed does not exist. Dispute it in writing.

📎 Sources

Last checked: 2026-09-26

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☎️ I keep getting unwanted sales calls — how do I stop them, and who enforces it?