My energy supplier went bust in Switzerland. What happens now?
A supplier going bust does not usually mean your power goes off straight away. See below what happens in Switzerland, then choose a new contract.
📜 The rules in Switzerland
If your supplier goes bust
Households are always supplied by their local grid operator under basic supply, so a failing retail supplier does not affect them. 'Ersatzversorgung' (for free-market customers without a supplier) is not regulated by law.
🪜 Step by step
- Read your meter todayTake a dated photo. It is the basis for the failed supplier’s final bill.
- Wait for the letterYou will be told who supplies you now and at what price.
- Choose a new contractTemporary supply is often more expensive. Compare offers and switch when you can.
- Claim your creditIf you paid in advance or have credit, file a claim with the administrator or ask how credit is handled.
📇 Who to contact
❓ Questions
Is the temporary price fair?
It is often higher than a normal contract, which is why switching soon usually pays off.
What happens to my credit?
That depends on the country and the insolvency. Keep your last bill and a meter photo as proof.
Can I choose another supplier straight away?
Usually yes. The rules for Switzerland are on this page.
📎 Sources
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