Electricity & gasHR
Electricity & gas · Croatia
Checked 2026-09-27

🔥 I smell gas in Croatia. What do I do?

The short answer

Act immediately. Do not switch lights or appliances on or off and do not use a lighter. Open windows, leave the building and call the gas emergency number from outside.

📜 The rules in Croatia

Gas leak

There is no single national gas emergency number: each gas distributor runs its own 24-hour fault line, printed on your gas bill. Some of the largest are listed below. If you smell gas: open the windows, leave the room and call the fault line from outside; in immediate danger call 112.

  • Gradska plinara Zagreb — Zagreb 📞 0800 400 400
  • HEP-Plin — Osijek, Baranja, Slavonia and Krapina (plants in Osijek, Beli Manastir, Daruvar, Donji Miholjac, Đakovo, Krapina, Našice, Pakrac, Požega, Slatina, Valpovo, Vukovar, Virovitica) 📞 0800 50 25
  • Međimurje-plin — Čakovec and Međimurje 📞 0800 202 033
  • Termoplin Varaždin — Varaždin 📞 042 231 444
🚨 112
Official source: plinara-zagreb.hr · Checked 2026-09-27

🪜 Step by step

  1. Make no sparksNo light switches, doorbells, lighters or plugs.
  2. Air and get outOpen doors and windows, close the gas valve if you can reach it safely, and leave. Warn the neighbours.
  3. Call from outsideCall the gas emergency number below. If someone is unwell or there is fire, call 112.
  4. Wait for the technicianDo not go back in until the technician says it is safe.

📇 Who to contact

Gradska plinara ZagrebGas emergency lineIf you smell gas: get out first, then call from outside📞 0800 400 400🔗 www.plinara-zagreb.hr/hitne-intervencije/43
HEP-PlinGas emergency lineIf you smell gas: get out first, then call from outside📞 0800 50 25🔗 www.hep.hr/plin/kontakt/40
Međimurje-plinGas emergency lineIf you smell gas: get out first, then call from outside📞 0800 202 033🔗 medjimurje-plin.hr/kontakt
Termoplin VaraždinGas emergency lineIf you smell gas: get out first, then call from outside📞 042 231 444🔗 www.termoplin.com/services/dezurna-sluzba
European emergency numberFire, explosion, someone unwell📞 112

❓ Questions

Is the call free?

Gas emergency lines are generally free and answer day and night.

What if I use bottled gas?

Close the cylinder valve, air the room and call 112 if the smell stays.

Who pays for the repair?

The network operator makes it safe. Repairs to your own pipes and appliances are usually your cost.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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