Phone & internet · Croatia

Phone & internet in Croatia: your rights

The rules that protect you as a phone and internet customer in Croatia, and who to contact. Every fact is checked on an official source.

What is going on?

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Everything at a glance

Telecom regulator

Hrvatska regulatorna agencija za mrežne djelatnosti (HAKOM)

Croatia's telecom regulator. Its user protection department answers questions by phone on working days 9:00–11:30. HAKOM settles consumer–operator disputes after the operator's complaint procedure and runs the HAKOMetar speed test and a cost estimator.

📞 +385 (0)1 700 70 60🔗 hakom.hr

Official source: hakom.hr · Checked 2026-10-14

Free dispute resolution

HAKOM – rješavanje sporova između krajnjih korisnika i operatora

What to do first: First send a written complaint to your operator (within 30 days for a bill or service quality, otherwise 15 days). If you disagree with the answer, complain to the operator's consumer complaints committee within 30 days of receiving it.

Time limit: File the dispute request with HAKOM within 30 days of receiving the committee's answer. HAKOM decides as soon as possible, at the latest within 60 days of a complete request.

🔗 hakom.hr

Official source: hakom.hr · Checked 2026-10-14

Compare offers official

Procjenitelj troškova (HAKOM)

🔗 procjenitelj.hakom.hr

Official source: procjenitelj.hakom.hr · Checked 2026-10-14

Official speed test official

HAKOMetar / HAKOMetar Plus

For fixed internet, HAKOMetar results count as evidence in a complaint about service quality. Results from the HAKOMetar Plus mobile app are for information only and are not evidence.

🔗 hakometarplus.hakom.hr

Official source: hakom.hr · Checked 2026-10-14

Consumer organisation

Središnji portal za potrošače (Ministarstvo gospodarstva)

🔗 szp.hr

The law

Zakon o elektroničkim komunikacijama (NN 76/22, 14/24, 45/26)

This law puts the EU rules on phone and internet services into national law.

🔗 narodne-novine.nn.hr

Checked: 2026-10-14

🔗 Also on FFCheck

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