Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Croatia, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Croatia?Return an online orderI returned my order but got no refund: what now in Croatia?Refund not receivedMy purchase is faulty: what are my rights in Croatia?Faulty goodsMy online order never arrived: what now in Croatia?Order not deliveredMy parcel arrived damaged: what can I ask for in Croatia?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Ministarstvo gospodarstva – Središnji portal za potrošačeMinistry consumer portal: explains your rights and answers consumer questions by free phone.📞 0800 414 414 🔗 szp.hr
Europski potrošački centar HrvatskaFree help with disputes with traders in another EU country, Norway, Iceland or the UK.🔗 ecc-croatia.hr
Alternativno rješavanje potrošačkih sporova – popis tijela (Središnji portal za potrošače)Official ministry page listing the Croatian bodies for out-of-court consumer dispute resolution.🔗 szp.hr
Postupak u sporovima male vrijednosti (općinski sud)Simplified court procedure for money claims up to €1,320 (art. 458 Civil Procedure Act).🔗 narodne-novine.nn.hr
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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