Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Croatia that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Policija · Državni inspektorat · Vaša bankaMy energy bill is wrong and the supplier won't fix it — who do I complain to?Povjerenstvo za rješavanje potrošačkih sporova (energetika) · HERA · Savjetovališta za zaštitu potrošačaI got a fake bank or payment message and clicked — who do I call?Your bank · CERT.hr · PolicijaMy bank blocked my account and will not say why — who do I contact?Your bank · Centar za mirenje HGK · HANFA / HNBI received an invoice for something I never ordered — what do I do?Državni inspektorat · CERT.hr · PolicijaMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Policija · Centar za mirenje HGKA debt collector is chasing me for money I do not owe — who helps?Državni inspektorat · FINA · Javni bilježnikI have debts I cannot pay — where do I get free help?FINA · Hrvatski zavod za socijalni rad (područni ured) · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeThey will not let me cancel my subscription — who helps?Državni inspektorat · Europski potrošački centar Hrvatska · Centar za mirenje HGK / Sud časti HGKI got a tax demand or enforcement notice I think is wrong — who do I contact?Porezna uprava · Pučki pravobranitelj · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeThey want a benefit or allowance paid back — can I object?HZMO / HZZO · Pučki pravobranitelj · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeI think I am in a crypto investment scam — what do I do?HANFA / HNB · CERT.hr · PolicijaSomeone I met online is asking me for money — is it a scam, and who do I tell?Policija · Nacionalni pozivni centar za žrtve kaznenih djela · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Centar za mirenje HGK · HANFA / HNB · Državni inspektoratMy insurer refuses to pay my claim — who decides?Pravobraniteljstvo za osiguranje (HUO) / HANFA · HANFA / HNB · Državni inspektorat
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Centar za mirenje HGK · Savjetovališta za zaštitu potrošača · Javni bilježnikThe neighbours make noise every night — who do I call?Policija · Najmodavac / upravitelj zgrade · Komunalno redarstvo / sanitarna inspekcijaMy landlord ignores my repair request — who do I contact?Centar za mirenje HGK · Savjetovališta za zaštitu potrošača · Sanitarna inspekcija (Državni inspektorat) / Zavod za javno zdravstvoThere is mould or damp in my rental — who do I report it to?Centar za mirenje HGK · Sanitarna inspekcija (Državni inspektorat) / Zavod za javno zdravstvo · Savjetovališta za zaštitu potrošačaMy rent increase seems too high — can I object, and to whom?Centar za mirenje HGK · Savjetovališta za zaštitu potrošača · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeMy landlord gave me notice to leave — is it valid, and who helps?Savjetovališta za zaštitu potrošača · Centar za mirenje HGK · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeI paid a deposit for a flat that does not exist — who do I contact?Policija · Your bank · Državni inspektoratThe letting agent charged me a fee — is that allowed, and who checks?Državni inspektorat · Savjetovališta za zaštitu potrošača · Centar za mirenje HGKThe service charges or owners' association bills seem wrong — who do I contact?Centar za mirenje HGK / mirovno vijeće · Savjetovališta za zaštitu potrošača · Javni bilježnikA dispute with my neighbour is getting out of hand — who can help?Centar za mirenje HGK / mirovno vijeće · Grad / općina · PolicijaThere is a water leak or pipe burst — who do I call?Centar za mirenje HGK · Pravobraniteljstvo za osiguranje (HUO) / HANFA · Grad / općinaRats, cockroaches or bedbugs — who do I report an infestation to?Grad / općina · Sanitarna inspekcija (Državni inspektorat) / Zavod za javno zdravstvo · Centar za mirenje HGK
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?Državni inspektorat · Europski potrošački centar Hrvatska · Centar za mirenje HGK / Sud časti HGKMy parcel never arrived — who do I complain to?Državni inspektorat · Europski potrošački centar Hrvatska · HAKOMMy phone or internet provider overcharges or will not fix the line — who decides?HAKOM · Državni inspektorat · Centar za mirenje HGK / Sud časti HGKThe webshop went bankrupt before delivering — do I get my money back?Your bank · Državni inspektorat · Javni bilježnikThe hotel or holiday rental was not as booked — who do I complain to?Državni inspektorat · Europski potrošački centar Hrvatska · Centar za mirenje HGK / Sud časti HGKThe garage overcharged or did not fix my car — who helps?Državni inspektorat · Centar za mirenje HGK / Sud časti HGK · Javni bilježnikI got sick from a restaurant or a product — who do I report it to?Državni inspektorat · Sanitarna inspekcija (Državni inspektorat) / Zavod za javno zdravstvo · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Državni inspektorat · Vaš sindikat (SSSH, NHS, Matica) · Agencija za osiguranje radničkih potraživanjaI was dismissed and I think it is unfair — who do I contact, and how fast?Vaš sindikat (SSSH, NHS, Matica) · Državni inspektorat · Općinski sudMy client will not pay my invoice — what can I do as a freelancer?Javni bilježnik · Centar za mirenje HGK / mirovno vijeće · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeI am on sick leave and my employer pressures me to work or return — what are my rights?Državni inspektorat · Vaš sindikat (SSSH, NHS, Matica) · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Pučki pravobranitelj · Vaš sindikat (SSSH, NHS, Matica) · Državni inspektoratHow do I apply for unemployment benefit, and who helps if it is refused?HZZ · HZMO / HZZO · Vaš sindikat (SSSH, NHS, Matica)Am I owed severance pay, and who enforces it?Vaš sindikat (SSSH, NHS, Matica) · Općinski sud · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeMy wages are being garnished — what are my rights?FINA · Javni bilježnik · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeI am being bullied or harassed at work — who do I report it to?Državni inspektorat · Vaš sindikat (SSSH, NHS, Matica) · Pučki pravobraniteljI work without a written contract or off the books — what are my rights?Državni inspektorat · Vaš sindikat (SSSH, NHS, Matica) · HZMO / HZZOI had an accident at work — who do I report it to, and what am I owed?HZZO · Državni inspektorat · Vaš sindikat (SSSH, NHS, Matica)
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Policija · AZOP · Your bankI am being harassed, bullied or threatened online — who do I report it to?Policija · Nacionalni pozivni centar za žrtve kaznenih djela · Hrabri telefonA message from my "child" with a new number asked for money — is it a scam?Your bank · Policija · Državni inspektoratI smell gas — who do I call?Gradska plinara · 112 · Sanitarna inspekcija (Državni inspektorat) / Zavod za javno zdravstvoI suspect an animal is being neglected or abused — who do I report it to?Veterinarska inspekcija (Državni inspektorat) / Policija · Policija · Grad / općinaMy phone or laptop was stolen — what do I do in the first hour?Policija · Your bank · HAKOMSomeone used my digital ID or government login — who do I contact?NIAS / e-Građani · Policija · AZOPI want to report a crime without giving my name — where?Anonimna prijava policiji · Policija · Grad / općinaI keep getting unwanted sales calls — how do I stop them, and who enforces it?Registar "Ne zovi" (HAKOM) · AZOP · HAKOMI am experiencing violence at home — where do I get help now?Autonomna ženska kuća Zagreb 0800 55 44 / Nacionalni pozivni centar 116 006 · Policija · Nacionalni pozivni centar za žrtve kaznenih djelaSomeone is stalking me — following, messaging, showing up — who do I contact?Policija · Nacionalni pozivni centar za žrtve kaznenih djela · Autonomna ženska kuća Zagreb 0800 55 44 / Nacionalni pozivni centar 116 006I have experienced sexual violence — where can I go, right now?Ženska soba · Policija · Nacionalni pozivni centar za žrtve kaznenih djelaMy home was broken into — what do I do first, and who do I contact?Policija · Pravobraniteljstvo za osiguranje (HUO) / HANFA · Nacionalni pozivni centar za žrtve kaznenih djelaA family member is missing — do I have to wait 24 hours before reporting?Policija · Policija 192 / Centar za nestalu i zlostavljanu djecu 116 000 · Nacionalni pozivni centar za žrtve kaznenih djelaI was attacked or threatened because of who I am — who do I report it to?Policija · Pučki pravobranitelj · Nacionalni pozivni centar za žrtve kaznenih djelaI was the victim of a crime — what help and compensation can I get?Nacionalni pozivni centar za žrtve kaznenih djela · Policija · Besplatna pravna pomoć (upravni odjel županije) / pravne klinike
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Povjerenstvo za zaštitu prava pacijenata (županija) · Hrvatska liječnička komora · Zdravstvena inspekcija (Ministarstvo zdravstva)I cannot find a family doctor who takes new patients — who helps?HZZO · Povjerenstvo za zaštitu prava pacijenata (županija) · Grad / općinaI am worried a child is being abused or neglected — who do I tell?Hrvatski zavod za socijalni rad / Policija 192 · Hrabri telefon · PolicijaMy application for care, home help or disability support was refused — can I object?Hrvatski zavod za socijalni rad (područni ured) · Pučki pravobranitelj · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeThe waiting list for mental health care is too long — what are my options?Plavi telefon 01 4833 888 / 116 123 · HZZO · Your family doctor (GP)I care for a family member — what support can I get, and where?Hrvatski zavod za socijalni rad (područni ured) · HZZO · Grad / općinaA medical error caused lasting harm — how do I claim compensation?Zdravstvena inspekcija (Ministarstvo zdravstva) · Povjerenstvo za zaštitu prava pacijenata (županija) · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeI have a complaint about my dentist — bad work, overcharging — who decides?Hrvatska komora dentalne medicine · Povjerenstvo za zaštitu prava pacijenata (županija) · HZZO
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Policija · Hrvatski ured za osiguranje · Pravobraniteljstvo za osiguranje (HUO) / HANFAMy bike was stolen — what is the procedure?Policija · Ured za izgubljene stvari (grad) / ZET, HŽ · Grad / općinaMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · Državni inspektorat · HAKOMMy car has been towed — where is it, and how do I get it back?Grad / općina · Policija · Pučki pravobraniteljMy train was delayed or cancelled — how do I get money back?Your railway operator · HAKOM · Europski potrošački centar HrvatskaMy car broke down on the road — who do I call?HAK · 112 · Centar za vozila Hrvatske (CVH) / MUPMy car failed the periodic inspection and I think it is wrong — can I contest it?Centar za vozila Hrvatske (CVH) / MUP · Državni inspektorat · Javni bilježnikI got a parking fine I think is wrong — how do I appeal?Grad / općina · Policija · Javni bilježnikI received a speeding or traffic fine — including one from another EU country — what can I do?Policija · Centar za vozila Hrvatske (CVH) / MUP · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Grad / općina · Državni inspektorat · Policija
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?Hrvatska agencija za civilno zrakoplovstvo (HACZ) · Centar za mirenje HGK · Općinski sudMy luggage is lost, delayed or damaged — who pays?Hrvatska agencija za civilno zrakoplovstvo (HACZ) · Europski potrošački centar Hrvatska · Pravobraniteljstvo za osiguranje (HUO) / HANFAMy package holiday went wrong or the organiser collapsed — what am I entitled to?Državni inspektorat · Europski potrošački centar Hrvatska · Ministarstvo turizma
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Općinski sud · Hrvatska javnobilježnička komora · MVEPI just moved here — how do I get the national ID / tax / social-security number?Policijska uprava · Porezna uprava · MUPHow do I get my foreign diploma recognised?Agencija za znanost i visoko obrazovanje · Općinski sud · MUPMy residence-permit application is taking too long — can I do anything?MUP · Pučki pravobranitelj · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeI lost my passport, ID card or driving licence in the country — what now?Policija · Policijska uprava · Your bankA relative died — what do I have to arrange, and who helps?Hrvatska javnobilježnička komora · Javni bilježnik · Porezna upravaI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Policijska uprava · Grad / općina · NIAS / e-GrađaniHow do I apply for citizenship, and who helps with the application?MUP · Policijska uprava · Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeI moved — how and where do I register my new address?Policijska uprava · Grad / općina · Porezna upravaSomeone I do not know is registered at my address — how do I remove them?Policijska uprava · Grad / općina · PolicijaI am moving abroad — what do I have to deregister and arrange?Policijska uprava · Porezna uprava · HZMO / HZZO
📩 Government 7
How do I object to a decision by a government body?Pučki pravobranitelj · Besplatna pravna pomoć (upravni odjel županije) / pravne klinike · Upravni sudA streetlight, road or pavement is broken — who do I report it to?Grad / općina · Your grid operator · Pučki pravobraniteljSomeone dumped waste or is polluting — who do I report it to?Grad / općina · Sanitarna inspekcija (Državni inspektorat) / Zavod za javno zdravstvo · PolicijaThe power is out — who do I call, and can I claim for the damage?Your grid operator · HERA · Grad / općinaMy neighbour is building without a permit or breaking the rules — who checks?Građevinska inspekcija (Državni inspektorat) · Grad / općina · Upravni sudA public body treated me unfairly — how do I complain to the ombudsman?Pučki pravobranitelj · Besplatna pravna pomoć (upravni odjel županije) / pravne klinike · Upravni sudHow do I request documents or information from a public body?Povjerenik za informiranje · Pučki pravobranitelj · Upravni sud
🛂 Abroad 3
I lost my passport abroad — how do I get home?MVEP · Policija · Pravobraniteljstvo za osiguranje (HUO) / HANFASomeone I know has been arrested abroad — what can be done?MVEP · Besplatna pravna pomoć (upravni odjel županije) / pravne klinike · Nacionalni pozivni centar za žrtve kaznenih djelaI am in trouble abroad — when and how do I call consular help?MVEP · 112 · Pravobraniteljstvo za osiguranje (HUO) / HANFA
🐕 Lost & found 3
My pet is missing — where do I report it?Upisnik kućnih ljubimaca (Ministarstvo poljoprivrede) / veterinar · Veterinarska inspekcija (Državni inspektorat) / Policija · Grad / općinaI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · HAKOM · AZOPI lost something on the train, in a taxi or in town — where do I look?Ured za izgubljene stvari (grad) / ZET, HŽ · Your public transport operator · Policija
Your tools for Croatia
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · CroatiaElectricity & gasThe rules that protect you as an electricity and gas customer in Croatia, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.