How do I switch electricity or gas supplier in Croatia?

The short answer

Your supply does not stop when you switch: the cables, pipes and meter stay the same. Only the company that sends the bill changes.

📜 The rules in Croatia

Switching supplier

Switching electricity supplier is free and must be completed within three weeks of your request. Your new supplier arranges it. Your old supplier sends a final bill within six weeks.

Official source: narodne-novine.nn.hr · Checked 2026-09-27

The market

You can choose any electricity supplier; HEP Elektra provides the regulated universal service. For gas you can take a market offer or stay on the public service supply in your area at a HERA-set price. HERA is consulting on a new gas model and price deregulation from 1 October 2027.

Official source: hera.hr · Checked 2026-09-27

Cooling-off period

Under the Consumer Protection Act you can cancel an energy contract signed at the door, by phone or online within 14 days of signing, without giving a reason.

Official source: hep.hr · Checked 2026-09-27

🪜 Step by step

Get your details readyTake your latest bill: meter point number, yearly use, and the end date and notice period of your contract.
Compare offersUse the price comparison below and look at the total yearly cost, not only the price per kWh. Check how long the price is fixed.
Sign with the new supplierIn most countries the new supplier arranges the switch, including notice to the old one. Keep the confirmation.
Check the final billRead your meter on the switch date and compare it with the old supplier’s final bill. Any credit must be paid back.

📇 Who to contact

Alat za usporedbu cijena električne energije (HROTE); za plin: Alat za usporedbu cijena plina (HERA, cijeneplina.hera.hr) officialCompare electricity and gas offersBefore you switch, or when your price goes up🔗 www.hrote.hr/alat-za-usporedbu

Hrvatska energetska regulatorna agencija (HERA)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +385 1 6323-777 🔗 www.hera.hr

Središnji portal za potrošače (Ministarstvo gospodarstva), besplatni telefon 0800 414 414Independent advice for consumersFor advice, template letters and a second opinion🔗 www.szp.hr

❓ Questions

Will I be without power when I switch?

No. The physical supply continues; only the contract changes.

Can my old supplier charge an exit fee?

That depends on your contract and on the rules in Croatia shown on this page. Fees usually only apply to fixed-term, fixed-price contracts.

Can I cancel a new contract?

Contracts made at the door, by phone or online usually have a cooling-off period. The rules for Croatia are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔄 How do I switch electricity or gas supplier in Croatia?