My application for care, home help or disability support was refused — can I object?
Yes, and the refusal must tell you how and by when — usually a written objection within a few weeks to Office social de la commune / Assurance dépendance (CNS) (guichet.public.lu), the body that decided. Ask for the assessment report first: most refusals rest on an assessment that missed something, and a doctor's letter or a specialist report changes the picture. Ombudsman (Médiateur du Grand-Duché) (26 27 01 01) takes complaints about the procedure and unreasonable delays; Assistance judiciaire (Barreau) / consultations juridiques gratuites (barreau.lu) helps with the objection and represents you at the social court, which is free in most countries.
🗣️ What to say
"I object to your decision [number] of [date] refusing [care / support]. The assessment did not take into account [conditions, limitations, daily needs]. Attached: [medical reports]. I ask for a reassessment and, in the meantime, for [interim support]."
🪜 Step by step
- Deadline firstThe objection period is on the decision. File a short objection now; the reasons can follow.
- Get the assessmentYou are entitled to the report. Compare it with your actual day: what you cannot do, how long things take, who helps now.
- Medical evidenceA letter from the GP or specialist describing limitations in daily terms, not just diagnoses.
- Object to Office social de la commune / Assurance dépendance (CNS)Point by point against the assessment. Ask for a new assessment by a different assessor if possible.
- Escalate: Ombudsman (Médiateur du Grand-Duché), then Assistance judiciaire (Barreau) / consultations juridiques gratuitesThe ombudsman for the procedure; legal aid for the appeal to the social court.
📇 All contacts
❓ Frequently asked
Can I get help while I wait?
Ask for interim or emergency support in the objection; many services grant it when the need is obvious.
They say a family member can do it
Care by relatives is voluntary; a refusal based on assumed family help is contestable, especially if the relative works or is unwell.
How long does an appeal take?
Months. Which is why the interim request and the medical evidence go in at the start.
📎 Sources
- Office social de la commune / Assurance dépendance (CNS) →
- Ombudsman (Médiateur du Grand-Duché) →
- Assistance judiciaire (Barreau) / consultations juridiques gratuites →
- Tribunal administratif →
🔎 Common searches
Recognise your own search? The answer above covers all of these.
- “care assessment refused appeal Luxembourg”
- “disability support application rejected”
- “home care refused objection”
- “social services decision appeal”
- “care needs assessment report”
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