Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Luxembourg, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Luxembourg?Return an online orderI returned my order but got no refund: what now in Luxembourg?Refund not receivedMy purchase is faulty: what are my rights in Luxembourg?Faulty goodsMy online order never arrived: what now in Luxembourg?Order not deliveredMy parcel arrived damaged: what can I ask for in Luxembourg?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Direction de la protection des consommateursGovernment consumer-protection service: informs consumers and carries out inspections and market controls.📞 +352 247 73700 🔗 mpc.gouvernement.lu
Centre Européen des Consommateurs GIE LuxembourgHelp with disputes with a trader in another EU country, Iceland or Norway.📞 +352 26 84 64 - 1 🔗 cecluxembourg.lu
Service national du Médiateur de la consommationFree mediation with a trader established in Luxembourg after you tried to settle directly; usually within 90 days.🔗 mediateurconsommation.public.lu
Justice de paix – ordonnance conditionnelle de paiementSimplified payment order for money claims up to €15,000 against a debtor living in Luxembourg; no lawyer needed.🔗 justice.public.lu
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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