They will not let me cancel my subscription

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. OMIC — Oficina Municipal de Información al Consumidor (consumo.gob.es) is the consumer body for Spain and takes complaints about subscription traps; for a company in another EU country, Centro Europeo del Consumidor en España (91 822 45 55) helps free of charge. The last step is Junta Arbitral de Consumo (consumo.gob.es).

Call firstOMIC — Oficina Municipal de Información al Consumidor

Report toCentro Europeo del Consumidor en España

If that failsJunta Arbitral de Consumo

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
Complain to OMIC — Oficina Municipal de Información al ConsumidorAttach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
Cross-border or stubborn: Centro Europeo del Consumidor en España, then Junta Arbitral de ConsumoECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

OMIC — Oficina Municipal de Información al ConsumidorAdvice, official complaint form, mediationWhen the shop refuses🔗 www.consumo.gob.es/es/consumo/informacion-consumidores

Centro Europeo del Consumidor en EspañaFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland📞 91 822 45 55 🔗 cec.consumo.gob.es

Junta Arbitral de ConsumoFree, binding arbitration if the company is signed upAfter a written complaint without a solution🔗 www.consumo.gob.es/es/consumo/arbitraje-consumo

Juzgado de Primera Instancia — juicio verbalNo lawyer needed up to €2,000Last step, with the contract and inventories🔗 www.administraciondejusticia.gob.es

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

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