Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Spain, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Spain?Return an online orderI returned my order but got no refund: what now in Spain?Refund not receivedMy purchase is faulty: what are my rights in Spain?Faulty goodsMy online order never arrived: what now in Spain?Order not deliveredMy parcel arrived damaged: what can I ask for in Spain?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Ministerio de Derechos Sociales, Consumo y Agenda 2030 (Consumo)Explains how to complain: complaint forms, municipal and regional consumer offices, arbitration.🔗 dsca.gob.es
Centro Europeo del Consumidor en EspañaFree help with complaints against traders in other EU countries, Norway and Iceland.🔗 portal-cec.consumo.gob.es
Sistema Arbitral de Consumo (Juntas Arbitrales de Consumo)Free consumer arbitration; binding award like a court ruling. The trader must accept or be adhered.🔗 dsca.gob.es
Juicio verbal (Ley 1/2000, de Enjuiciamiento Civil)Simplified court case up to €15,000; up to €2,000 without lawyer or procurador.🔗 boe.es
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Spain
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Spain that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Spain, and who to contact. Every fact is checked on an official source.