Phone & internet · Spain

Phone & internet in Spain: your rights

The rules that protect you as a phone and internet customer in Spain, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Spain?Switching provider 📲Can I keep my phone number when I switch provider in Spain?Keep your number 📅How long can a phone or internet contract last in Spain, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Spain?Price rise 🐢My internet is slower than promised: what can I do in Spain?Slow internet 📦I am moving house: what happens to my internet contract in Spain?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Spain?Roaming in Europe ✈️Travelling outside the EU with a plan from Spain: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Spain?Your own router 📝What must I get before I sign a phone or internet contract in Spain, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in Spain, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Spain?Free dispute resolution 📵My phone or internet is down: do I get compensation in Spain?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Spain?Affordable internet

Everything at a glance

Telecom regulator

Ministerio para la Transformación Digital y de la Función Pública (Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales)

The ministry's telecom user office informs you about your rights through the Usuarios Teleco portal and a phone line, and handles your complaints against operators.

📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es

Official source: usuariosteleco.digital.gob.es · Checked 2026-10-14

Free dispute resolution

Oficina de Atención al Usuario de Telecomunicaciones · free

What to do first: Complain to your operator first; it must accept complaints by phone and give you a reference number. If it does not answer within one month, or you disagree with its answer, you can go to the Oficina.

Time limit: Within three months of the operator's answer or of the end of its one-month period. If you went to consumer arbitration in that time and the operator refused it, the three months start again.

🔗 usuariosteleco.digital.gob.es

Official source: usuariosteleco.digital.gob.es · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Spain.

Official speed test official

Test de velocidad de la CNMC

Information only. The CNMC says its test is not designed to certify or resolve individual problems with your internet service, and that single measurements may not show your connection's real quality and speed.

🔗 calidadtelecos.cnmc.gob.es

Official source: calidadtelecos.cnmc.gob.es · Checked 2026-10-14

Consumer organisation

OCU - Organización de Consumidores y Usuarios

🔗 ocu.org

The law

Ley 11/2022, de 28 de junio, General de Telecomunicaciones

This law puts the EU rules on phone and internet services into national law.

🔗 boe.es

Checked: 2026-10-14

🔗 Also on FFCheck

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