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Transport · Austria
Updated September 2026

🚕 A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?

Direct answer

Taxis are licensed and their tariffs regulated: note the licence number (on the door, the dashboard, the receipt) — that is what a complaint needs. Ride-hailing apps have an in-app complaint route that refunds first and asks later. For licensed taxis, Gemeindeamt / Magistrat — Bürgerservice (oesterreich.gv.at) — the municipality or licensing authority — takes complaints about tariff, refusal, route and conduct and can sanction the licence. VKI — Verein für Konsumenteninformation (vki.at) helps recover an overcharge; threats, assault or a driver who would not let you out: Polizei — Polizeiinspektion / 133 (133).

Call firstGemeindeamt / Magistrat — Bürgerservice
Report toVKI — Verein für Konsumenteninformation
If that failsPolizei — Polizeiinspektion / 133

🗣️ What to say

"On [date] at [time] I took taxi [licence number / plate] from [A] to [B]. The driver [charged [amount] against a regulated fare of about [amount] / refused the meter / took a detour / refused the card]. Receipt / app screenshot attached. I ask for a refund of the excess and for the complaint to be recorded against the licence."

🪜 Step by step

  1. Ask for a receiptAlways. It has the licence number, the fare and the time. No receipt: photograph the licence plate and the door number.
  2. App: complain in-appFare review is largely automatic; most overcharges are refunded within a day.
  3. Licensed taxi: Gemeindeamt / Magistrat — BürgerserviceOnline form with the licence number; authorities track complaints per licence.
  4. Money: VKI — Verein für KonsumenteninformationThe consumer body helps with the refund; card payments can be disputed at the bank for an amount you did not agree.
  5. Safety: Polizei — Polizeiinspektion / 133Report assault, threats or a refusal to let you leave to the police, immediately, with the licence number.

📇 All contacts

Gemeindeamt / Magistrat — BürgerserviceMunicipal office: registration, order, noise, waste, lost propertyFor anything the municipality regulates🔗 www.oesterreich.gv.at
VKI — Verein für KonsumenteninformationAdvice, template letters, collective actionsWhen the seller refuses🔗 vki.at
Polizei — Polizeiinspektion / 133Report at any police stationBurglary, theft, threats, stalking📞 133🔗 www.polizei.gv.at
Zulassungsstelle / Landesprüfstelle (§57a Begutachtung)Registration, inspection complaintsFor inspection appeals and vehicle data🔗 www.oesterreich.gv.at/themen/mobilitaet/kfz.html

❓ Frequently asked

The driver refused a card

In most cities licensed taxis must accept cards; refusing is a licence offence. Report with the number.

Airport rip-off, no meter

Unlicensed drivers approaching in the terminal are the classic. Use the official rank or an app; report the licence number if it was a real taxi.

I left something in the taxi

The operator or the app's lost-property line; the licence number and the time find the car.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “taxi complaint Austria”
  • “taxi overcharged refund”
  • “report taxi driver licence”
  • “ride hailing complaint refund”
  • “taxi refused card payment”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🚇Transport card lost→🚗Hit and run→🚲Bike stolen→🚛Car towed→

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