Phone & internet · Austria

Phone & internet in Austria: your rights

The rules that protect you as a phone and internet customer in Austria, and who to contact. Every fact is checked on an official source.

What is going on?

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Everything at a glance

Telecom regulator

Rundfunk und Telekom Regulierungs-GmbH (RTR-GmbH)

Austria's telecom regulator. Its consumer service informs you about phone and internet rights, runs the free Schlichtungsstelle for disputes and the official RTR-Netztest.

📞 +43 1 58058-0 🔗 rtr.at

Official source: rtr.at · Checked 2026-10-14

Free dispute resolution

RTR-GmbH – Schlichtungsstelle für Kommunikationsdienste · free

What to do first: Complain to your provider in writing first (letter, email, web form or chat; a phone call is not enough). You can apply once you disagree with the written reply or have waited more than four weeks for one.

Time limit: Apply within one year from the day you complained to the provider.

🔗 rtr.at

Official source: rtr.at · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Austria.

Official speed test official

RTR-Netztest – zertifizierte Messung

For fixed internet (DSL, cable, fibre) the certified measurement is the basis for prima facie evidence in warranty disputes, which strengthens your position considerably; for mobile home internet (router or cube with SIM) it is not.

🔗 netztest.at

Official source: rtr.at · Checked 2026-10-14

Consumer organisation

Verein für Konsumenteninformation (VKI)

🔗 vki.at

The law

Telekommunikationsgesetz 2021 (TKG 2021)

This law puts the EU rules on phone and internet services into national law.

🔗 ris.bka.gv.at

Checked: 2026-10-14

🔗 Also on FFCheck

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