Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Austria, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Austria?Return an online orderI returned my order but got no refund: what now in Austria?Refund not receivedMy purchase is faulty: what are my rights in Austria?Faulty goodsMy online order never arrived: what now in Austria?Order not deliveredMy parcel arrived damaged: what can I ask for in Austria?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Konsumentenportal des Sozialministeriums (konsumentenfragen.at)Ministry portal informing consumers about their rights and where to get help.🔗 konsumentenfragen.at
Europäisches Verbraucherzentrum ÖsterreichFree help with disputes with traders in other EU countries, Iceland, Norway or the UK.🔗 europakonsument.at
Schlichtung für VerbrauchergeschäfteState-recognised, free out-of-court settlement of consumer disputes with traders.📞 +43 1 890 63 11 🔗 verbraucherschlichtung.at
Mahnverfahren (Bezirksgericht)Court payment order without hearing for money claims up to €75,000.🔗 oesterreich.gv.at
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Austria
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Austria that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Austria, and who to contact. Every fact is checked on an official source.