Someone used my digital ID or government login — who do I contact?
Your national digital identity (the login you use for tax, benefits, health) is the master key to everything, so treat misuse as an emergency. Block or reset it at AGOV / e-ID-Support des Bundes (eid.admin.ch) — every scheme has a helpline for exactly this. Then report to Kantonspolizei — Suisse ePolice (suisse-epolice.ch); the report number is needed to undo anything done in your name (a changed address, a benefit claim, a filed tax return). EDÖB — Eidg. Datenschutz- und Öffentlichkeitsbeauftragter (+41 58 462 43 95) handles the data-protection side and can order the agency to correct the records. Never share a login code with anyone who calls — no agency ever asks.
🗣️ What to say
"I believe my [digital ID scheme] was used by someone else on [date]: [what happened / what I noticed]. Please block it immediately, tell me what actions were taken with it, and how I get a new one. I will file a police report and need a reference from you."
🪜 Step by step
- Block itThrough the scheme's helpline or app. Then set it up again on a device you control, with a new PIN and two-factor.
- Check what was doneLog in to tax, benefits, health and the population register: address changes, new claims, filed returns, new bank details.
- Report to Kantonspolizei — Suisse ePoliceThe report reverses fraudulent actions with each agency and protects you from their consequences.
- Undo each actionWrite to each agency with the report number: revert the change, cancel the claim, correct the return.
- Data protection: EDÖB — Eidg. Datenschutz- und ÖffentlichkeitsbeauftragterIf the agency is slow to correct, or if the misuse came from a leak, the authority can order and fine.
📇 All contacts
❓ Frequently asked
I gave the code to someone on the phone
That is how most cases start. Block the ID now; you are still the victim, and the agencies treat it as such. Report it.
Someone changed my registered address
Reverse it at the population register with the police report; an address change redirects mail and enables more fraud, so do it first.
Can I get a new ID?
Yes — the scheme reissues it after verification of your identity in person or via a bank.
📎 Sources
- AGOV / e-ID-Support des Bundes →
- Kantonspolizei — Suisse ePolice →
- EDÖB — Eidg. Datenschutz- und Öffentlichkeitsbeauftragter →
- Einwohnerkontrolle der Gemeinde →
🔎 Common searches
Recognise your own search? The answer above covers all of these.
- “digital id misused what to do Switzerland”
- “block government login stolen”
- “someone logged in to my tax account”
- “e-id fraud report Switzerland”
- “phone scam login code government”
🧭 Is this still correct?
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